Despite your best efforts to select the perfect jewelry, there’s always a chance that it may need to be returned.
You can view James Allen’s returns policy here, or read on to read our thorough summary below.
Details of James Allen return policy
| Website | https://www.jamesallen.com/ |
| Return window | 30 days |
| Return window begins | Date your item was shipped |
| Return channels | Initiate via phone, then return by post |
| Refund Method | Refund to original payment method |
| Contact page | James Allen Customer Service |
| Customer Support Hours | 24 / 7 |
| Useful links: | James Allen warranty policy James Allen shipping policy James Allen resizing policy James Allen reviews |
James Allen returns process
If you’re not 100% satisfied with your James Allen purchase, returning it is a straightforward process. Here’s how to do it:
First, contact James Allen’s Customer Service at 1-877-826-9866 and inform them you wish to return your order. Within one business day, you’ll receive a prepaid, fully insured mailing label and packaging instructions. Pack your item securely. If you need packaging materials, the carrier can provide them. Take the packaged item and mailing label to the nearest location of the chosen carrier and send it back. Your order should arrive at their office within two business days (excluding weekends and holidays). Once your order arrives at James Allen’s office, it will be processed within two weeks. Refunds are made to the original payment method. For bank wire payments, refunds are issued via company check.
How long does it take for a James Allen return to be processed?
James Allen processes returns within two weeks from the time they receive your returned item. This timeline excludes weekends and holidays. Once processed, refunds are issued to the original payment method.
James Allen refund methods
Refunds at James Allen are made to the original payment method within two weeks of processing the return. If you paid via bank wire, you will receive your refund via a company check. If you used multiple payment methods, the refund will be processed across those methods proportionally.
Returning damaged items to James Allen
To return damaged items, ensure they are undamaged and in new and unused condition. Items showing signs of wear or alterations by a jeweler other than James Allen will not be accepted. Loose diamonds must be returned with the original laboratory grading report, or a $150 fee will be charged to replace it.
Which items can’t be returned to James Allen?
Special orders cannot be returned. Additionally, items sent without a RAN number, beyond the 30-day return period, improperly packaged, or uninsured will be refused. Eternity bands and tension rings cannot be resized and need to be completely remanufactured if resizing is necessary.
Other things you should know about James Allen’s returns policy
James Allen offers free return shipping worldwide, but this is limited to three returns per customer. There is a $25 re-polishing fee for returned engraved items. Make sure to keep your original laboratory grading report for loose diamonds, as this is required for returns. If you return an item purchased during a promotion, ensure it doesn’t affect the eligibility of your promotional discounts. Refunds for gift items are processed similarly to regular returns. You can track the status of your return by contacting James Allen’s Customer Service.
Exchange Process for Online Orders
Exchanges for online orders at James Allen must be processed through their customer service. You’ll receive instructions and a prepaid mailing label for sending back the item you wish to exchange.
Additional Information
Special orders are not returnable. Loose diamonds must be accompanied by the original laboratory grading report, or a $150 charge will be assessed to replace the certificate. Eternity bands and tension rings cannot be resized. Resizing requires complete remanufacturing, which James Allen can facilitate for a fee. Natural diamonds can be exchanged for 100% credit towards a new diamond valued at least twice the original amount. Lab-grown diamonds have a similar policy.
By understanding James Allen’s returns policy, you can ensure a smooth and hassle-free return process. Whether you’re returning a gift or an item bought during a sale, following these guidelines will help you get your refund or exchange efficiently.
Overall, James Allen’s return policy is very good compared to comparable retailers. To find out more about their James Allen’s returns policy click here, or get in touch with the James Allen Customer Service if you have any questions.
