When buying a ring, whether it’s for yourself or for someone else, it can be difficult to get the sizing exactly right.
James Allen’s official page on resizing can be found here, or we’ve collated all the information into one place for you on this page.
James Allen’s 1-year free resizing policy is a standout service offering, designed to ensure that customers are completely satisfied with their ring size. This policy includes a one-time free resizing within the first year of purchase and covers all return shipping costs worldwide. This demonstrates James Allen’s dedication to customer satisfaction and confidence in their product quality.
Beyond the First Resize or Year
For customers requiring more than one resize within the first year, or those who wish to resize their ring after the year has elapsed, fees apply depending on the material of the ring: $25 for white, yellow, and rose gold, and $50 for platinum. Additionally, a $30 return shipping fee is applied for all customers. However, James Allen does not charge for shipping the resized ring back to the customer.
Resizing Process and Quality Assurance
The resizing process involves adding or removing small amounts of metal to achieve the desired size, which might slightly alter the thickness of the ring. These adjustments are minor and often indiscernible but ensure a perfect fit. Every resized ring undergoes a thorough quality assurance inspection to maintain James Allen’s high standards and to ensure the ring meets the new size requirements.
Exceptions and Special Cases
It’s important to note that not all rings are eligible for resizing due to certain limitations such as design style, size restrictions, or if the resizing process requires the ring to be remanufactured. If a ring needs to be remanufactured outside of the 30-day return period but within the 1-year policy, a fee will apply. Although every effort is made to match the original design closely, minor variations may occur in remanufactured rings. Customers will be informed and consulted about any potential charges before the work is carried out.
If you have additional questions about James Allen’s resizing policy, you can either read more about it on their website here, or get in touch with their customer service department
