Jewelry can a significant investment so it’s understandable that you want to ensure that whoever you buy from stands behind the quality of their workmanship with a solid warranty.
James Allen offers a Lifetime warranty – read more about it on their site here – but what does this really mean?
We’ll explain the James Allen warranty so you don’t have to decipher it.
| Website | https://www.jamesallen.com/ |
| Warranty Period | Lifetime |
| Warranty Details | James Allen Warranty Details |
| Contact page | James Allen Customer Service |
| Customer Support Hours | 24 / 7 |
| Useful links | James Allen returns policy James Allen resizing policy James Allen reviews |
What is James Allen’s warranty policy?
James Allen offers a comprehensive warranty policy designed to ensure the quality and longevity of your jewelry. Here’s an overview of what you can expect:
James Allen includes a Lifetime Warranty with every purchase, which covers free prong tightening, re-polishing, rhodium plating, and cleaning services. Essentially, if your jewelry has manufacturing defects or needs maintenance, James Allen will take care of it at no additional cost to you. If your jewelry requires services not covered by the lifetime warranty, you can send it to James Allen for evaluation. If there are charges, you will be notified before any work is done.
In addition to the Lifetime Warranty, James Allen offers two JM Care Plans that you can purchase during checkout. The 3-Year Upgraded Protection Plan provides additional coverage beyond the free lifetime warranty for a set period, covering more extensive repair needs. The Lifetime Upgraded Protection Plan offers the most comprehensive protection, extending coverage for the entire lifetime of your jewelry.
What’s covered by James Allen’s warranty?
James Allen’s warranty is quite extensive. Under the Free Lifetime Warranty, your jewelry is covered for prong tightening, re-polishing, rhodium plating, and cleaning services. These services ensure that your jewelry remains in excellent condition throughout its lifetime.
If you opt for the JM Care Plans, additional services are covered. These include repairs for broken, bent, or worn prongs, center stone replacement due to faulty settings, accent stone replacement, cracked or thinning band repair, clasp repair, cracked or chipped stone replacement, earring post repair, and pearl restringing. These coverages provide peace of mind, knowing that James Allen will help maintain the quality of your jewelry.
What isn’t covered by James Allen’s warranty?
While James Allen’s warranty is robust, there are certain things it doesn’t cover. The free lifetime warranty does not include everyday wear and tear. For these issues, the JM Care Plans offer extended coverage. The warranty also does not cover lost or stolen items; you may need separate insurance for this type of protection. Additionally, any repairs or modifications done by third parties can void the warranty, so it’s important to always return your jewelry to James Allen for any work needed. Cosmetic damages such as scratches and dents that do not affect the structural integrity of the jewelry are typically not covered.
Understanding these exclusions helps set realistic expectations about the warranty’s coverage.
Other things you should know about James Allen’s warranty policy
Here are some additional details that are important to keep in mind:
If you need to send your jewelry back to James Allen for warranty work, U.S. customers can purchase a fully insured shipping label for $30. International customers will need to cover the return shipping costs applicable to their order. However, James Allen will ship your item back to you free of charge after the repairs are done.
To make a warranty claim, you’ll need to provide proof of purchase. This ensures that the item is indeed from James Allen and qualifies for their warranty services.
The warranty extends to items that are purchased as gifts, provided the recipient has the proof of purchase and adheres to the warranty conditions.
James Allen also offers a Lifetime Upgrade Policy. Any loose natural diamond purchased from James Allen can be exchanged at 100% credit for any replacement natural diamond of at least twice the value. The same applies to loose lab-grown diamonds, provided the replacement is at least twice the value. The diamond being upgraded must be in original condition and accompanied by the original laboratory grading document.
James Allen’s warranty policy is designed to provide peace of mind and maintain the quality of your jewelry. By understanding the coverage and exclusions, you can make the most of these services and keep your precious pieces in top condition.
If you have any issues with your jewelry contact their customer service team here, and they’ll request you to send the piece back for inspection.
Read more about James Allen’s warranty on the James Allen site here here.
