Despite your best efforts to select the perfect jewelry, there’s always a chance that it may need to be returned.
You can view Ritani’s returns policy here, or read on to read our thorough summary below.
Details of Ritani return policy
| Website | https://www.ritani.com/ |
| Return window | 30 days |
| Return window begins | Date your item was shipped |
| Return channels | Initiate via phone, then return by post |
| Refund Method | Refund to original payment method |
| Contact page | Ritani Customer Service |
| Customer Support Hours | Mon – Thurs: 9AM EST – 10PM EST Fri: 9 AMEST – 7 PMEST Sat: Closed Sun: 12PM EST – 7PM EST |
| Useful links: | Ritani warranty policy Ritani shipping policy Ritani resizing policy Ritani reviews |
Ritani returns process
Returning an item to Ritani is straightforward. Follow these steps to ensure your return is processed smoothly. First, contact Ritani’s customer service at 1-888-974-8264 to initiate your return. Be sure to have your order number or the email used to place the order handy. Within 24-48 hours, you’ll receive a prepaid, fully insured FedEx 2-Day shipping return label and a return authorization number via email.
Next, follow the packing instructions provided. It’s crucial not to leave your package in a FedEx drop box; instead, take it to a FedEx location. Once shipped, your return should arrive at Ritani’s facility within two business days, excluding weekends and holidays. All refunds will be processed within two weeks and credited back to your original payment method. If you paid by bank wire, you’ll receive a company-issued check.
Note: Returns must be received by Ritani within the 30-day return window (or 15-day for loose diamonds) from the delivery date to qualify for a refund. Any returns received after this period will be sent back without a refund.
How long does it take for a Ritani return to be processed?
Ritani typically processes refunds within two weeks from when they receive your returned item. This includes time for inspection and processing. You’ll be notified once your return has been processed, and the refund will be issued to the original payment method. If you used a bank wire for your purchase, you would receive a refund via a company-issued check.
Ritani refund methods
Ritani processes refunds back to the original payment method used for the purchase. If you paid with a credit card, the refund will be issued to that card. For purchases made using multiple payment methods, refunds will be processed proportionally across those methods. For example, if you paid partly with a credit card and partly with a gift card, your refund would be split accordingly.
Returning damaged items to Ritani
If you receive a damaged item, contact Ritani customer service immediately at 1-888-974-8264. They will guide you through the return process and provide a prepaid return label. Ensure you keep all packaging materials and documentation that came with the item, as this may be required for the return.
Which items can’t be returned to Ritani?
Certain items are not eligible for return, including custom eternity rings or any jewelry that has been modified, engraved jewelry items (excluding wedding and engagement rings), and special orders or custom requests (excluding wedding and engagement rings). These items are final sale and cannot be returned or exchanged.
Other things you should know about Ritani’s returns policy
Here are some additional details about Ritani’s returns policy. International customers must pay for return shipping, and fees may vary by country. Free return shipping only applies to U.S. customers. When returning loose diamonds or diamond jewelry, ensure you include the original grading certificate. If the certificate is missing, a $200 fee will be deducted from your refund.
For items purchased during a promotion or sale, your refund might affect the eligibility of the promotional discount, and the refund amount will be adjusted accordingly. Refunds for gift items will be processed to the original payment method used for the purchase. You can track the status of your return by contacting customer service, who can provide updates on your return’s progress and expected refund timeline.
Ritani allows two returns per customer and/or household per year. Any shipping fees incurred at the time of placing your order will not be refunded. Return shipping is fully insured by Ritani, so you’re covered from when it leaves your hands until it arrives at their door. By following these guidelines, you can ensure a smooth return experience with Ritani. If you have any questions, their customer service team is ready to assist you.
Overall, Ritani’s return policy is very good compared to comparable retailers. To find out more about their Ritani’s returns policy click here, or get in touch with the Ritani Customer Service if you have any questions.
