If you’re buying jewelry online, it’s understandable that you’re keen to understand Zales’s shipping policies and costs, as well as how long your new item will take to get to you.
This information is spread out over a couple of pages on Zales’s website, but if you do want to read their main page about shipping, click here.
We’ve pulled together the information into one place to make it easier for you to understand.
Zales Shipping Time
Zales offers various shipping options, and the time it takes for your jewelry to arrive depends on factors like your location, the shipping method you choose, and whether your item requires customization.
Orders are processed and shipped on business days (Monday through Friday), excluding U.S. federal holidays. For standard items, shipping typically takes a few days after processing. If you’re purchasing customized or personalized items, like rings that need resizing, additional processing time of up to 6 business days may be required before shipment. Express Shipping is available for many items, but keep in mind it isn’t offered for rings that need resizing or for delivery to certain locations like Alaska, Hawaii, and APO/FPO addresses.
If you need your jewelry urgently, Zales provides a same-day delivery option on select items for a fee of $29.95. To use this service, your order must be placed by 1 p.m. local time, and not all products or locations are eligible. Orders over $1,000 require a signature upon delivery, so you’ll need to be home to receive it. If you’re not available, the item will be returned to the store, and you’ll receive a refund for the delivery fee.
Rings ship in their standard size—size 7 for women and size 10 for men—unless a different size is selected at checkout. If you choose a specific size, you should expect up to 6 additional business days for delivery. This extra time is necessary to accommodate the resizing process. For such items, Express Shipping is not available.
Does Zales Offer Shipping Insurance?
For your protection, Zales requires a signature upon delivery for any order valued at $1,000 or more. This helps safeguard against loss or theft by ensuring that the package is not left unattended. UPS will make three delivery attempts, and if you’re not available to sign, the package will be returned to Zales. You will need to contact them to arrange redelivery or pickup. This signature requirement acts as a form of shipping insurance, giving you peace of mind when receiving high-value items.
Zales International Shipping
Currently, Zales ships only within the United States, including Hawaii, Alaska, and U.S. territories. They do not offer international shipping, so if you’re looking to send jewelry outside the U.S., you’ll need to explore other retailers that provide this service.
Other Things You Should Know About Zales Shipping Policy
Once your order has been packaged and shipped, Zales will email you a UPS or USPS tracking number. This allows you to monitor the progress of your shipment and know exactly when it will arrive.
Severe weather conditions may cause delays, and Zales cannot refund shipping charges due to weather-related issues. If you’re expecting a delivery during bad weather, it’s good to keep this in mind.
Zales does ship to APO/FPO/DPO addresses, but delivery may take additional time. For a more secure option, you can have your order shipped to a UPS Access Point near you. This service is available for most orders under $5,000. Once your package is ready, you’ll receive a pickup code, and you can collect it at your convenience.
If you’d prefer not to wait for home delivery, you can opt to pick up your purchase at your local Zales store or use their curbside pickup option. You’ll be notified when your order is ready, and you can either pick it up in the store or have it brought out to your car. For curbside pickup, simply let Zales know when you’re on your way, and an associate will bring your order to your vehicle. This is a convenient way to receive your jewelry without having to leave your car.
That wraps up our summary of Zales shipping. If you would like to learn more, click below:
