Zales Price Match Policy
What Zales Will Price Match
Zales has a price match policy that applies specifically to items listed on their website, Zales.com. If you find a piece of jewelry priced lower online than at a Zales store, they will honor the lower online price in-store. To be eligible, the item must be identical in terms of size, SKU (the unique code used to identify the item), brand, and color. Additionally, the item needs to be in stock at the time of your request.
This policy can be especially useful if you’re shopping at a Zales store and spot a better deal on their website. It allows you to take advantage of the online price without having to wait for delivery or pay any shipping fees—perfect if you want to bring your new piece home the same day.
What Zales Will Not Price Match
There are certain situations where Zales won’t offer a price match. For example, discounts applied at checkout, such as those from coupons or promotion codes, are not included. These discounts are often temporary or part of special offers, which is why they are excluded.
Pricing errors, like those caused by typographical mistakes, are also not covered by the policy. Retailers generally have this rule to avoid honoring prices that were listed incorrectly by accident.
Furthermore, Zales will not match prices on clearance items, flash sales, or limited-time online events. These discounts are typically short-lived or restricted to specific quantities, making it challenging to apply them across all stores.
Other Things You Should Know About Zales Price Matching Options
Zales’ price match policy is limited to their own stores and website. They do not match prices from other retailers, even if the item is exactly the same. This is a fairly common practice among jewelers, who often have unique designs and specific pricing structures.
Another important detail is that the item must be in stock at the store where you’re requesting the price match. If it’s not available at that particular location, they won’t honor the online price. So, it’s a good idea to call ahead or check online availability before heading to the store.
It’s also worth noting that Zales does not offer retroactive price matching. Once you’ve made your purchase, you won’t be able to get a refund for the difference if you notice a price drop online afterward.
These guidelines should help you make the most of Zales’ price match policy. If you’re ever unsure whether a specific item qualifies, don’t hesitate to ask a store associate for clarification before making your purchase.
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To find out more about the Zales’s policies, click here or contact the customer service department.
