Despite your best efforts to select the perfect jewelry, there’s always a chance that it may need to be returned.
You can view With Clarity’s returns policy here, or read on to read our thorough summary below.
Details of With Clarity return policy
| Website | https://www.withclarity.com/ |
| Return window | 30 days |
| Return window begins | Date your item was shipped |
| Return channels | Initiate via email, then return by post |
| Refund Method | Refund to original payment method |
| Contact page | With Clarity Customer Service |
| Customer Support Hours | 24/7 |
| Useful links: | With Clarity warranty policy With Clarity shipping policy With Clarity resizing policy With Clarity reviews |
With Clarity returns process
If you need to return an item to With Clarity, the process is straightforward. Here’s a step-by-step guide to help you navigate it:
First, initiate the return by contacting With Clarity within 30 days of receiving your purchase. You can reach out to their customer service via email at service@withclarity.com. Then, print the return label provided by With Clarity and repackage the item in its original packaging, including any diamond certifications. For U.S. customers, returns are free. Simply use the prepaid label and drop off the package at a FedEx or UPS location. However, international customers (UK, Canada, Australia) will be charged a return shipping fee of $30-$40. Once With Clarity receives your package, they will inspect the jewelry. You will receive a confirmation email that your return is being processed. If the item passes inspection, With Clarity will process your refund. Make sure all original certificates are included to avoid a $300 re-certification fee.
How long does it take for a With Clarity return to be processed?
Once With Clarity receives your returned jewelry, it takes up to 7 business days to process the return. This includes inspecting the jewelry to ensure it meets the return criteria. After the inspection, you will receive an email confirming the status of your return and refund.
With Clarity refund methods
Refunds are processed through the original payment method and typically take 5-7 business days after the return is approved. If you purchased items using multiple payment methods, the refund will be split accordingly across those methods.
Returning damaged items to With Clarity
If your item arrives damaged, it’s crucial to report this immediately to With Clarity. Follow the same return process, ensuring you note the damage when contacting customer service. Remember, items that are damaged after delivery, such as scratched or chipped jewelry, are not eligible for return.
Which items can’t be returned to With Clarity?
Certain items are not eligible for return. Personalized jewelry, such as Personalized Name Necklaces, cannot be returned. Diamond upgrades, items with damaged or lost center diamonds, jewelry that has been resized or repaired by another jeweler, loose diamonds with a broken GIA seal, and items with chips, scratches, breaks, or nicks are also not eligible for return.
Other things you should know about With Clarity returns policy
Here are some additional important details about With Clarity’s return policy:
If you return an item a second time, you can choose between 100% store credit or a refund with a 20% restocking fee. Customers in the UK, Canada, and Australia will incur a return shipping fee of $30-$40, but duties and taxes can be recovered from local tax authorities after the return is processed. If you return an item purchased during a promotion, the refund amount may affect the eligibility of promotional discounts. Be sure to check how this might impact your total refund.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. You can track the status of your return via the FedEx or UPS tracking number provided with your prepaid return label. Additionally, With Clarity’s customer service can provide updates on your return status. Customers are limited to one purchase at a time within 30 days of receiving an order. This policy helps manage returns efficiently.
Appraisal reports issued by a third party are non-refundable. You can cancel your order within the first 48 hours by emailing service@withclarity.com with a reason for cancellation. After 48 hours, the order must go through the return process. Refunds are processed to the original payment method and take 5-7 business days.
By following this guidance, you can ensure a smooth and hassle-free return process with With Clarity.
Overall, With Clarity’s return policy is very good compared to comparable retailers. To find out more about their With Clarity’s returns policy click here, or get in touch with the With Clarity Customer Service if you have any questions.
