Jewelry can a significant investment so it’s understandable that you want to ensure that whoever you buy from stands behind the quality of their workmanship with a solid warranty.
Whiteflash offers a Lifetime warranty – read more about it on their site here – but what does this really mean?
We’ll explain the Whiteflash warranty so you don’t have to decipher it.
| Website | https://www.whiteflash.com/ |
| Warranty Period | Lifetime |
| Warranty Details | Whiteflash Warranty Details |
| Contact page | Whiteflash Customer Service |
| Customer Support Hours | 24 / 7 |
| Useful links | Whiteflash returns policy Whiteflash resizing policy Whiteflash reviews |
What is Whiteflash’s warranty policy?
Whiteflash offers a comprehensive warranty policy designed to provide peace of mind and assurance to their customers. The core components of this policy include the Complete Satisfaction Money Back Guarantee, Lifetime Trade-Up Guarantee, Conflict Free Diamonds Guarantee, One Year Service Guarantee, and the Ultimate Care Plan.
The Complete Satisfaction Money Back Guarantee ensures that if you are not completely satisfied with your purchase for any reason, you can return it for a full refund. The return process is straightforward and hassle-free, designed to make sure you feel confident in your purchase.
The Lifetime Trade-Up Guarantee applies to all Whiteflash branded natural diamonds, including A CUT ABOVE®, Expert Selection, and Premium Select. It allows you to trade your diamond for another in-house diamond, with 100% of the original purchase price applied to the new diamond. This benefit has no burdensome requirements or restrictions, ensuring you can upgrade without any hassle.
With the Conflict Free Diamonds Guarantee, Whiteflash ensures that all their diamonds are sourced from legitimate suppliers who comply with United Nations Resolutions, the Kimberley Process, and the USA Patriot Act. This guarantees that your diamonds are conflict-free and ethically sourced.
The One Year Service Guarantee covers refinishing and repairs due to normal wear or manufacturing defects for one year from the shipping date. Whether the issue is due to wear or defects, it will be addressed at no charge. Many customers take advantage of this plan to have their jewelry professionally refinished and cleaned before special occasions.
The Ultimate Care Plan provides comprehensive protection, including ring sizing, prong repair, missing accent stones, and even loss of the center stone under certain circumstances. The plan covers shipping both ways and is available in 3-year and lifetime options. It is provided by JM Care Plan, Inc., a member of the Jewelers Mutual Group, ensuring expert care for your jewelry.
What’s covered by Whiteflash’s warranty?
Whiteflash’s warranty covers a range of issues to ensure your jewelry remains in excellent condition. This includes refinishing and repairs due to normal wear or manufacturing defects within one year, replacing broken or worn prongs, cracked ring shanks, and broken clasps, resetting gemstones or diamonds, rhodium plating for white gold, replacement of cracked or chipped stones including center stones, and ring resizing. Additionally, all shipping costs for covered services are included.
The Ultimate Care Plan extends coverage to include more extensive repairs such as bent, broken, or worn prongs, thinning or cracked ring shanks, broken or stretched pearl strands, broken earring backs or posts, refinishing and polishing, and replacement of cracked or chipped stones including center stones. It also covers the loss of diamonds or gemstones due to a defective setting and ring soldering to another ring.
What isn’t covered by Whiteflash’s warranty?
While Whiteflash offers extensive coverage, there are some exclusions to be aware of. Loss due to theft or mysterious disappearance is not covered under the Ultimate Care Plan, as this plan is a service contract and not an insurance policy. Typical wear and tear or damage not related to manufacturing defects after the one-year service period are not covered unless the Ultimate Care Plan is purchased. Additionally, any loss of center stones not due to manufacturing defects is not covered.
It’s important to note that the Ultimate Care Plan does not replace comprehensive insurance coverage, which would be necessary for protection against theft or mysterious loss.
Other things you should know about Whiteflash’s warranty policy
There are a few additional aspects to keep in mind about Whiteflash’s warranty. You will need to provide proof of purchase to make a warranty claim. The Ultimate Care Plan covers shipping both ways for any covered service, ensuring you don’t incur additional costs for warranty claims. The Lifetime Trade-Up Guarantee allows you to exchange your diamond for another in-house diamond without any loss in value from your original purchase. Additionally, warranty coverage applies to gift items as long as proof of purchase is provided.
Whiteflash’s warranty policy is designed to offer robust protection and peace of mind for your jewelry purchases. By understanding these details, you can make an informed decision and enjoy your jewelry with confidence.
If you have any issues with your jewelry contact their customer service team here, and they’ll request you to send the piece back for inspection.
Read more about Whiteflash’s warranty on the Whiteflash site here here.
