Despite your best efforts to select the perfect jewelry, there’s always a chance that it may need to be returned.
You can view Whiteflash’s returns policy here, or read on to read our thorough summary below.
Details of Whiteflash return policy
| Website | https://www.whiteflash.com/ |
| Return window | 30 days |
| Return window begins | Date your item was shipped |
| Return channels | Initiate via email, then return by post |
| Refund Method | Refund to original payment method |
| Contact page | Whiteflash Customer Service |
| Customer Support Hours | 24/7 |
| Useful links: | Whiteflash warranty policy Whiteflash shipping policy Whiteflash resizing policy Whiteflash reviews |
Whiteflash Returns Process
To return an item to Whiteflash, start by emailing them at returns@whiteflash.com to request a Return Authorization Number (RAN). Make sure to specify whether you are seeking a refund or an exchange. For domestic returns within the USA, you will receive a prepaid FedEx label along with detailed instructions on how to securely package and ship the item back. International customers should contact customer service for specific return instructions, as requirements vary by country.
Next, ensure the item is in its original condition and includes all related documentation. Properly pack the item to avoid damage during shipping. Use the provided FedEx label for domestic returns, and for international returns, follow the guidance provided by customer service to ensure compliance with local customs requirements.
Once Whiteflash receives the item, it will be thoroughly inspected under high-resolution video cameras according to ISO 9000 quality control procedures. If everything is in order, your refund will be processed within 10 business days. Refunds will be issued in the same method as the original payment, either as a credit card refund or a company check.
How Long Does It Take for a Whiteflash Return to Be Processed?
After Whiteflash receives your returned item, it typically takes up to 10 business days for the inspection and refund process to be completed. During this period, Whiteflash ensures that the returned item is in original condition and that all accompanying documentation is intact.
Whiteflash Refund Methods
Refunds are processed based on your original method of payment. If you paid by credit card, the refund will be credited back to your card. If you used multiple payment methods, the refund will be proportionally distributed across those methods. For payments made by check, Whiteflash will issue a company check for the refund amount.
Returning Damaged Items to Whiteflash
If your item arrives damaged, contact Whiteflash customer service immediately. They will provide specific instructions for returning the damaged item. Ensure you keep all original packaging and documentation, as these will be required for the return process.
Which Items Can’t Be Returned to Whiteflash?
Certain items are not eligible for return, including custom-made jewelry or items altered beyond standard sizing and engraving, non-catalogue special order items, full eternity rings, and items purchased via the Lifetime Trade-Up program, which retain the trade-up benefit.
Other Things You Should Know About Whiteflash Returns Policy
Whiteflash does not charge restocking fees, making returns straightforward without additional costs. However, international customers must bear any duties or customs fees associated with returning items. It’s essential to consult your local customs department to understand the costs involved.
Whiteflash provides a prepaid FedEx return label for domestic shipments within the USA. International customers are responsible for return shipping costs. Exchanges for online orders must be done in-store, so contact customer service to facilitate this process and receive further instructions. Always include all related documentation when returning an item to ensure a smooth refund process.
If you return an item purchased during a promotion, Whiteflash will adjust the refund to reflect the loss of any promotional discounts. Ensure you understand how returning one item might affect your overall purchase if multiple items were part of a promotional deal. If the item was a gift, the refund will be issued to the original purchaser. Customers can track the status of their return through Whiteflash’s customer service. Contact them for updates and any queries regarding your return.
The return period begins on the date the item arrives at your FedEx hold location, the first day it is ready for in-store pickup, the first day the product would have been delivered should you specifically request a delayed delivery, or the first day it could have been delivered to you but was delayed on your part for any reason. Returns must be postmarked by the last day of the applicable return period. Once the return period begins, it does not pause or reset for any reason.
By following these guidelines, you can navigate Whiteflash’s return process efficiently, ensuring that you are satisfied with your purchase or receive a timely refund if needed.
Overall, Whiteflash’s return policy is ok compared to comparable retailers. To find out more about their Whiteflash’s returns policy click here, or get in touch with the Whiteflash Customer Service if you have any questions.
