Despite your best efforts to select the perfect jewelry, there’s always a chance that it may need to be returned.
You can view Shane Co’s returns policy here, or read on to read our thorough summary below.
Details of Shane Co return policy
| Website | https://www.shaneco.com/ |
| Return window | 60 days |
| Return window begins | Date your item was shipped |
| Return channels | Initiate via email, then return by post |
| Refund Method | Refund to original payment method |
| Contact page | Shane Co Customer Service |
| Customer Support Hours | Monday – Friday: 7am – 9pm MST Saturday – Sunday: 10am – 7pm MST |
| Useful links: | Shane Co warranty policy Shane Co shipping policy Shane Co resizing policy Shane Co reviews |
Shane Co Returns Process
Returning your jewelry to Shane Co is straightforward and designed to ensure your satisfaction. Here’s a step-by-step guide to help you through the process:
First, gather your order number and email address. Then, click on the “Start Your Return” button on the Shane Co website to initiate the process. Next, print the return label provided and attach it to the outside of your return package. Make sure to include all the original documentation you received with your purchase. Once your package is ready, drop it off at any FedEx return location. Your refund will be processed once Shane Co receives your package.
How Long Does It Take for a Shane Co Return to Be Processed?
Typically, once Shane Co receives your returned item, the refund process will begin. This can take a few business days, but the exact timing may vary based on your payment method and bank processing times.
Shane Co Refund Methods
Shane Co provides refunds through the original payment method used at purchase. If you used multiple payment methods, the refund would be processed proportionally across those methods. For example, if you paid partly with a credit card and partly with a gift card, your refund would be split accordingly.
If you receive a damaged item, Shane Co will cover the return shipping costs. Contact their customer service immediately to report the damage and receive a return shipping label. They will either replace the item or issue a refund, depending on your preference and stock availability.
Returning Damaged Items to Shane Co
If your jewelry arrives damaged, contact Shane Co customer service immediately. They will provide instructions on how to return the damaged item and ensure that you receive a replacement or a full refund. It’s crucial to report any damage as soon as possible to facilitate a smooth return process.
Which Items Can’t Be Returned to Shane Co?
Shane Co has specific guidelines about which items are eligible for return. Custom purchases, including engraved pieces and rings made with Shane Co.’s custom band builder, are final and not eligible for return or exchange. Items must be in their original condition and not worked on by any jeweler outside of Shane Co. While most rings and some other pieces made of 14k gold, platinum, and silver that have been customized with an engraving are eligible for return, other engraved pieces are not.
Other Things You Should Know About Shane Co Returns Policy
Here are some additional important details about Shane Co’s return policy:
Shane Co does not charge restocking fees for returns. Any international shipping fees are not refundable, though domestic returns are free. However, upgraded shipping fees are non-refundable. Exchanges must be done in-store, even for online purchases. Ensure you have all original documentation, including the receipt, to process returns or exchanges.
If you return an item bought during a promotion, any promotional discounts may be affected, and your refund will reflect the original amount paid. For gift items, the refund will be issued to the original purchaser.
For tracking your return status, Shane Co offers an online portal. You can also reach out to their customer service for updates on your return.
Overall, Shane Co’s return policy is very good compared to comparable retailers. To find out more about their Shane Co’s returns policy click here, or get in touch with the Shane Co Customer Service if you have any questions.