Despite your best efforts to select the perfect jewelry, there’s always a chance that it may need to be returned.
You can view Pandora’s returns policy here, or read on to read our thorough summary below.
Details of Pandora return policy
| Website | https://us.pandora.net/ |
| Return window | 30 days |
| Return window begins | Date your item was purchased |
| Return channels | Initiate via call or chat, then return by post |
| Refund Method | Refund to original payment method |
| Contact page | Pandora Customer Service |
| Customer Support Hours | Monday to Friday: 8:00 AM to 10:30 PM (EST) Saturday: 9:00 AM to 7:30 PM (EST) Sunday: 9:30 AM to 6:00 PM (EST) |
| Useful links: | Pandora warranty policy Pandora shipping policy Pandora resizing policy Pandora reviews |
Pandora returns process
To return an item to Pandora, start by ensuring that it is in unused, original condition, and that you have the original receipt or an electronic receipt. You can return items within 30 days of purchase, either by mail or in-store.
If you are returning by mail, first complete the Return Form that came with your order, specifying the items you’re returning and the reason for the return. Then, pack your items securely along with the form. If you can’t find the form or the prepaid UPS shipping label, contact Pandora Customer Care for assistance. Once your package is ready, attach the prepaid UPS shipping label and drop it off at any UPS location. You won’t be charged for return shipping. After Pandora receives your return and confirms its condition, you’ll receive a confirmation email. Refunds are typically processed within 5 to 7 business days from the date of this email.
For in-store returns, you’ll need to bring the items, along with your packing slip or email invoice, to a Pandora store. Refunds will be issued to the original payment method. If you used PayPal to make the purchase, the refund will be provided as a Pandora gift card rather than credited back to your PayPal account. Be aware that certain items, such as engraved pieces, sale or clearance items, and those marked as Last Chance, cannot be returned unless they are damaged or defective.
How long does it take for a Pandora return to be processed?
Once Pandora receives your return and verifies its condition, they will send you a notification email. It usually takes up to 7 business days from this email for the refund to be processed, though Pandora aims to complete it within 5 days. Depending on your bank, it may take an additional 3 to 5 business days for the refund to appear in your account.
Pandora refund methods
Refunds are generally issued to the original form of payment. For example, if you paid using multiple methods, such as a combination of credit card and gift card, the refund will be divided accordingly. If you paid with PayPal, Pandora will issue the refund as a gift card instead of returning the money to your PayPal account. Shipping charges from the original purchase are non-refundable.
Returning damaged items to Pandora
If your item arrives damaged or defective, you can return it either by mail or in-store, even if it was a final sale item. Include all original packaging and the receipt or invoice when making the return. If you need additional support, reach out to Pandora Customer Care.
Which items can’t be returned to Pandora?
Some items are considered final sale and cannot be returned, exchanged, or refunded unless they are damaged or defective. This includes engraved items, as they are customized, and sale or clearance items, which are marked as final sale. Last Chance items, which are often being discontinued, also fall into this category.
Other things you should know about Pandora’s returns policy
Exchanges are only accepted in-store. If you purchased an item online and want to exchange it, you’ll need to return it by mail and then make a separate purchase for the new item. In-store exchanges can only be made for items of equal or greater value, and the original shipping costs won’t be refunded.
You will need the original packing slip or email invoice for all returns and exchanges. Without this proof, it might be difficult to process your return.
For items received as gifts that were purchased using PayPal, the refund will be issued as a Pandora gift card. This can be inconvenient if you were expecting a cash refund.
If you return items purchased during a promotion, it may affect your eligibility for discounts. For example, if a promotion offered a discount for purchasing two items and you return one, you may lose the discount on the remaining item.
Once you send your return by mail, you can track its status using the UPS tracking number provided on your shipping label. When Pandora has received and processed your return, they will send a confirmation email to let you know.
This information should help you navigate Pandora’s returns policy more easily and ensure that you’re aware of any potential limitations or requirements before making a return.
Overall, Pandora’s return policy is ok compared to comparable retailers. To find out more about their Pandora’s returns policy click here, or get in touch with the Pandora Customer Service if you have any questions.
