Despite your best efforts to select the perfect jewelry, there’s always a chance that it may need to be returned.
You can view Myka’s returns policy here, or read on to read our thorough summary below.
Details of Myka return policy
| Website | https://www.myka.com/ |
| Return window | 30 days |
| Return window begins | Date your item was shipped |
| Return channels | Initiate via email, then return by post |
| Refund Method | Refund to original payment method |
| Contact page | Myka Customer Service |
| Customer Support Hours | Monday to Friday, from 9:00 AM to 5:00 PM PST Closed on Weekends and Holidays |
| Useful links: | Myka warranty policy Myka shipping policy Myka resizing policy Myka reviews |
Myka returns process
If you’re not fully satisfied with your Myka jewelry, their return and exchange process is designed to be relatively simple, though there are some key details to note. Non-personalized items can be returned within 30 days of delivery for a full refund, provided they are new and unworn. For personalized jewelry, since these pieces are custom-made, Myka offers either an exchange or store credit instead of a cash refund. You have up to 100 days from delivery to return personalized pieces, but keep in mind that a full refund is only available for non-personalized items returned within the 30-day window.
To start a return or exchange, you’ll need to contact Myka’s customer service. They will guide you through the process, and if you’re exchanging a personalized piece, you’ll need to send the original back before production on your new item begins. This means that the exchange process might take a bit longer than a regular return.
How long does it take for a Myka return to be processed?
Processing times vary depending on the type of return. For standard returns, once Myka receives your item, you can expect several business days for them to process it. However, if you’re exchanging a personalized item, the timeline could extend since they’ll only begin creating your new piece after the original has been returned. Factor this into your expectations if you’re going through an exchange.
Myka refund methods
Refunds depend on whether the item is personalized or not. Non-personalized items returned within 30 days are eligible for a full refund, which will be credited back to your original payment method. On the other hand, for personalized items, Myka doesn’t offer cash refunds; instead, you’ll receive store credit or an exchange.
If your purchase was made with a mix of payment methods (like part credit card, part gift card), Myka will refund each method in proportion to how you paid. Additionally, if your return affects the eligibility for a promotion or sale discount (for example, if returning the item changes the total purchase amount needed for a discount), the refund will be adjusted accordingly.
Returning damaged items to Myka
If your jewelry arrives damaged, with errors, or isn’t what you expected, Myka encourages you to report it right away. You’ll need to visit the ‘Contact Us’ page, select the relevant issue (like damaged item or order mistake), and upload a clear photo of the problem along with a description. You can return damaged or incorrect items for a full refund within 30 days of delivery. Myka will either correct the issue or find another solution to meet your satisfaction.
Which items can’t be returned to Myka?
While Myka allows returns for many items, there are a few important exceptions. Personalized jewelry can’t be refunded in cash, and can only be exchanged or returned for store credit. Additionally, gift cards are non-returnable and non-refundable.
It’s also important to note that once you place an order for a personalized item, you only have a two-hour window to cancel it. After that, production begins, and you will need to wait until you receive the item to pursue an exchange or store credit option.
Other things you should know about Myka’s returns policy
Myka’s return process is generally customer-friendly, but there are a few additional things to keep in mind. They don’t charge restocking fees, so you won’t face any extra charges when returning or exchanging your items. However, it’s not entirely clear whether return shipping costs are covered, so it’s a good idea to reach out to customer service to confirm whether you’re responsible for return shipping.
If you’re making an international return, different guidelines or fees may apply. Again, it’s best to contact Myka’s customer service to clarify the process if you’re returning an item from outside their main regions.
When it comes to exchanges for personalized jewelry, keep in mind that Myka won’t start production on your new item until they receive the original, which could extend the overall process. As for tracking the status of your return, Myka doesn’t mention having an online portal for this, so staying in touch with customer service is your best bet for updates.
Overall, Myka’s return policy is ok compared to comparable retailers. To find out more about their Myka’s returns policy click here, or get in touch with the Myka Customer Service if you have any questions.
