Jewelry can a significant investment so it’s understandable that you want to ensure that whoever you buy from stands behind the quality of their workmanship with a solid warranty.
Mejuri offers a 2 Years warranty – read more about it on their site here – but what does this really mean?
We’ll explain the Mejuri warranty so you don’t have to decipher it.
| Website | https://mejuri.com |
| Warranty Period | 2 Years |
| Warranty Details | Mejuri Warranty Details |
| Contact page | Mejuri Customer Service |
| Customer Support Hours | TEXT ONLY: +1-855-496-1110 North America only (Charges may apply) Mon – Fri: 8 am – 9 pm EST Sat – Sun: 9 am – 5 pm EST Live Chat is Available 24/7 |
| Useful links | Mejuri returns policy Mejuri resizing policy Mejuri reviews |
What is Mejuri’s warranty policy?
Mejuri offers a two-year warranty on their jewelry, which covers any issues related to defects in materials or workmanship. If something goes wrong with your piece due to a manufacturing fault, Mejuri will repair or replace it at no cost within two years from the date of purchase. This warranty applies to items bought directly from Mejuri’s website, stores, or pop-ups, but does not cover items purchased from third-party vendors.
To make a warranty claim, you will need to provide proof of purchase. If the jewelry was a gift, you will need the original order details, so it’s a good idea to keep that information handy.
What’s covered by Mejuri’s warranty?
Mejuri’s warranty covers defects that occur due to faulty materials or craftsmanship. For example, if your jewelry has issues like tarnishing, faulty clasps, or stones falling out due to poor setting, this would be covered. Any manufacturing faults, such as weak links in chains or poorly soldered connections, are also included. If your jewelry breaks or has problems for these reasons within the two-year period, Mejuri will repair or replace it.
What isn’t covered by Mejuri’s warranty?
There are several things that Mejuri’s warranty doesn’t cover, primarily because they are not related to how the jewelry was made. Normal wear and tear, such as scratches, dents, and tarnishing that happen over time with regular use, are not covered. For instance, a bent ring or a broken chain from everyday wear isn’t considered a defect.
Loss or theft of your jewelry is also not covered, and the warranty doesn’t apply if damage is caused by improper use or storage, such as wearing the jewelry for activities it isn’t designed for or storing it incorrectly. If you have your piece altered or repaired by a jeweler outside of Mejuri, this will void the warranty. This includes resizing rings or replacing stones, as any modification by a third party could potentially cause further issues that are not related to the original craftsmanship.
Other things you should know about Mejuri’s warranty policy
There are a few additional points to keep in mind that may not be immediately obvious.
While Mejuri covers the cost of repairing or replacing the item under warranty, you might be responsible for return shipping fees when sending the defective item back to them. It’s a good idea to confirm this detail with Mejuri when you submit your claim.
Remember that Mejuri’s warranty only applies to items bought directly from their official website, stores, or pop-ups. If you purchased Mejuri jewelry from another retailer, you will need to contact them directly for any warranty claims.
It’s also important to note that Mejuri does not recommend taking their pieces to outside jewelers for resizing or repairs. Doing so will void your warranty and remove any potential for a refund or replacement if an issue arises from that work.
In some cases, Mejuri may ask you to send the defective piece back to them for inspection and quality auditing before proceeding with the repair or replacement. This process helps Mejuri improve their product quality and better understand the root cause of any defects.
Additionally, some items sold during promotional periods may be excluded from the warranty policy. If you’re buying during a sale, it’s worth checking the specific terms at the time of purchase to ensure you understand the coverage for those items.
Understanding these details will help you make an informed decision about whether Mejuri’s warranty policy meets your needs and what to expect if you ever need to make a claim.
If you have any issues with your jewelry contact their customer service team here, and they’ll request you to send the piece back for inspection.
Read more about Mejuri’s warranty on the Mejuri site here here.
