Despite your best efforts to select the perfect jewelry, there’s always a chance that it may need to be returned.
You can view Mejuri’s returns policy here, or read on to read our thorough summary below.
Details of Mejuri return policy
| Website | https://mejuri.com |
| Return window | 30 days |
| Return window begins | Date your item was shipped |
| Return channels | Initiate via call or chat, then return by post |
| Refund Method | Refund to original payment method |
| Contact page | Mejuri Customer Service |
| Customer Support Hours | TEXT ONLY: +1-855-496-1110 North America only (Charges may apply) Mon – Fri: 8 am – 9 pm EST Sat – Sun: 9 am – 5 pm EST Live Chat is Available 24/7 |
| Useful links: | Mejuri warranty policy Mejuri shipping policy Mejuri resizing policy Mejuri reviews |
Mejuri returns process
If you’re looking to return something to Mejuri, here’s what you need to know. You have 30 days from when your order was delivered or picked up to start the return process. To qualify, your items must be in their original condition—meaning no signs of wear or damage—and all original packaging, like the box and pouch, must be included.
For online purchases, if you have a Mejuri account, log in, go to the My Orders section, find the order, and select Return Items. Follow the instructions provided to get your return shipping label. If you don’t have an account, you can create one and follow the same steps, or go directly to the returns page for your country to initiate the process.
Once you have your return shipping label, pack up the items in their original packaging and drop them off at a designated location or schedule a pickup. If you’re returning a gift, choose the country where the order was originally shipped and select the Returning a gift option on the returns page. Remember that gifts must be returned in the same country they were shipped to.
For in-store purchases or Buy Online, Pickup In-Store (BOPIS) orders, returns have to be made in-store. Bring your order confirmation email, order card, or gift receipt to any Mejuri store that accepts returns, and they’ll help you with the process.
How long does it take for a Mejuri return to be processed?
Once Mejuri receives your return at their warehouse, it typically takes up to seven business days to process. You’ll receive an email confirmation when your refund has been issued. For in-store returns, processing happens on the same day, but it can take five to ten business days for the refund to show up in your account, depending on your bank’s processing times.
Mejuri refund methods
Refunds are generally issued to the original payment method used for the purchase. If you used multiple payment methods, like a combination of a credit card and a gift card, your refund will be split across those methods. Shipping fees and any applicable return shipping costs are not refunded.
If you purchased items during a promotion, the refund amount may be adjusted if the return changes your eligibility for that promotion. For example, if a discount required purchasing multiple items and you return one, the discount may no longer apply, and your refund will be recalculated accordingly.
Returning damaged items to Mejuri
If you receive an item that is damaged or defective, Mejuri will cover the return shipping cost. It’s best to contact their customer service as soon as possible with details and photos of the damage to start the process for a replacement or full refund.
Which items can’t be returned to Mejuri?
Some items are not eligible for return. This includes engraved or monogrammed pieces, earrings used for piercings during a Mejuri piercing appointment, gift cards, and Jewelry Care Kits. Additionally, items that are part of a set must be returned together; individual pieces from a set cannot be returned separately.
Other things you should know about Mejuri’s returns policy
Mejuri offers free returns for customers in the US, Canada, UK, Australia, and Germany. If you’re returning items from the EU, there is a $20 return shipping fee, and for other countries, it’s $30. These fees are deducted from your refund amount.
Original shipping fees are non-refundable, even if you return the items. For international returns, you are responsible for any duties and taxes, and these are non-refundable as well.
If you want to exchange an item, note that exchanges are only processed in-store, even for online purchases. Mejuri does not offer online exchanges at this time, so you’ll need to bring your item and proof of purchase to a store within 30 days to complete an exchange.
Gifts can be returned for store credit within 30 days of the delivery date. Bring the gift and the order number to a Mejuri store to handle the return.
Currently, Mejuri doesn’t have a dedicated portal to track the status of your return. For updates, you’ll need to rely on email notifications or contact their customer service team directly.
Understanding these details can help you navigate Mejuri’s return process more smoothly.
Overall, Mejuri’s return policy is Good compared to comparable retailers. To find out more about their Mejuri’s returns policy click here, or get in touch with the Mejuri Customer Service if you have any questions.
