If you’re buying jewelry online, it’s understandable that you’re keen to understand Lightbox’s shipping policies and costs, as well as how long your new item will take to get to you.
This information is spread out over a couple of pages on Lightbox’s website, but if you do want to read their main page about shipping, click here.
We’ve pulled together the information into one place to make it easier for you to understand.
Lightbox Shipping Time
How long does it take Lightbox to send jewelry?
Lightbox aims to dispatch U.S. orders quickly. If you place your order before 2 p.m. ET, Monday through Friday, it will be shipped the same day. Orders made after this time are processed and sent out the next business day. This means if you order on a Friday afternoon, your jewelry won’t be dispatched until the following Monday. As a result, while Lightbox works quickly, weekends and holidays may extend the time before your order leaves their facility.
How long will it take your jewelry to arrive once it has been sent by Lightbox?
For shipping within the U.S., Lightbox provides two options via FedEx. The first option, FedEx Standard, is free and usually delivers your package within 3 to 5 business days after dispatch. If you’re in a rush, there’s the FedEx Express Overnight option for $25, which delivers next day, provided the order is placed by 2 p.m. ET on weekdays.
However, if you place an order between Thursday afternoon and Friday 2 p.m., the earliest you’ll receive your package is Monday. Orders placed over the weekend are shipped on Monday, arriving by Tuesday.
For customers purchasing jewelry valued over $5,000, overnight shipping is required. Additionally, a signature will be needed upon delivery, ensuring added security for your valuable items.
If you’re shopping from outside the U.S., most orders are shipped within two working days, and the standard delivery time is between 3 to 5 working days after shipment. However, it’s important to note that these timelines depend on the destination and the time needed to verify your payment.
Does Lightbox offer shipping insurance?
Lightbox doesn’t specifically mention providing shipping insurance, but they use secure shipping methods through FedEx and require signatures for higher-value items. For orders over $5,000, the use of overnight shipping and signature requirements ensure extra protection. These measures help minimize the risk of any issues occurring during delivery.
Lightbox International Shipping
International customers benefit from free express shipping through DHL, which makes the process fast and convenient. Shipping times vary depending on where you’re located, but generally, your jewelry will arrive within 3 to 5 working days after shipment. Lightbox typically ships international orders within 2 business days, though this may depend on availability and payment verification.
When shipping internationally, Lightbox provides a localized experience during checkout. You can choose your country, and the site will adjust to show prices in your local currency. This ensures that you know exactly what you’ll be paying without worrying about exchange rates. Local payment methods will also be available at checkout, and for some countries, the duties and taxes are already included in the price.
For customers in Canada, the UK, Europe, Australia, New Zealand, Hong Kong, and Singapore, the displayed price already includes these fees, so there are no extra charges when your jewelry arrives. In other countries, Lightbox calculates the duties and taxes at checkout. You’ll have the option to either pay upfront or at delivery. If you choose to pay when your package arrives, the courier will contact you to collect payment before delivering the package.
For international customers, tracking is easy. Once your order ships, you’ll receive a confirmation email with a link to track your package’s progress.
It’s important to note that loose stones are only available for shipping to a limited number of countries: Australia, Canada, Japan, Singapore, the UK, and the U.S. Lightbox has plans to expand this offering and will notify customers via email as more countries are added.
Other things you should know about Lightbox’s shipping policy
Lightbox’s shipping policies have a few unique aspects worth noting. If you’re shipping within the U.S., Lightbox does not ship to P.O. boxes, U.S. territories, or APO/FPO/DPO addresses. This could be a limitation if you typically use one of these shipping methods, so be sure to provide a physical address.
Another important consideration is that duties and taxes are non-refundable for international returns. If you pay these fees at checkout or to your local customs authority when your jewelry arrives, you won’t be able to recover those costs if you return the item. This is because Lightbox cannot claim these fees back from customs, so be mindful of this when purchasing from outside the U.S.
Finally, all orders over $5,000 must use overnight shipping, and Lightbox requires a signature upon delivery. This helps protect both you and the retailer by ensuring that high-value orders are securely delivered to the right person.
That wraps up our summary of Lightbox shipping. If you would like to learn more, click below:
