Despite your best efforts to select the perfect jewelry, there’s always a chance that it may need to be returned.
You can view Kendra Scott’s returns policy here, or read on to read our thorough summary below.
Details of Kendra Scott return policy
| Website | https://www.kendrascott.com/ |
| Return window | 30 days |
| Return window begins | Date your item was shipped |
| Return channels | Initiate via call or chat, then return by post |
| Refund Method | Refund to original payment method |
| Contact page | Kendra Scott Customer Service |
| Customer Support Hours | Monday – Friday 8am – 5pm CT Saturday – Sunday 12pm – 5pm CT |
| Useful links: | Kendra Scott warranty policy Kendra Scott shipping policy Kendra Scott resizing policy Kendra Scott reviews |
Kendra Scott returns process
If you’re looking to return an item to Kendra Scott, it’s a relatively straightforward process, but there are some specific rules to be aware of. For online orders shipped to your home, most items can be returned for a full refund within 30 days of receiving your package. Items must be unworn, in their original packaging, and still have the tags attached. A pre-paid return shipping label is included with eligible orders, so there’s no cost to send your return back. If you’ve misplaced the label, you can print a new one from the Kendra Scott website.
Once your package is delivered back to Kendra Scott, it can take up to 15 business days to process your return. This timeframe only includes business days—Monday through Friday, excluding federal holidays—so keep this in mind when planning your return.
If you prefer, you can also return eligible items in person at a Kendra Scott store, but keep in mind that in-store returns are only eligible for an exchange or store credit, not a full refund. The same policy applies if you picked up your online order curbside or in-store.
How long does it take for a Kendra Scott return to be processed?
Returns to Kendra Scott are usually processed within 15 business days from the time they receive your package. Processing starts after the package is delivered, and business days are Monday through Friday, excluding federal holidays. For returns made in-store, the process is quicker, as you’ll receive store credit or complete an exchange on the spot.
Kendra Scott refund methods
Refunds are issued back to the original form of payment. If you used multiple payment methods, such as a gift card and a credit card, the refund will be divided accordingly. For instance, the amount spent on the gift card will go back to the gift card first, with any remaining balance refunded to the credit card.
If your purchase was made with a promotional discount or during a sale, the refund will be adjusted to reflect the new total cost. For example, if you return part of an order that included a buy one, get one promotion, the discount may no longer apply to the remaining items, so your refund will be calculated based on the revised order value.
Returning damaged items to Kendra Scott
If you receive a damaged or defective item, you should contact Kendra Scott Customer Service as soon as possible. It’s helpful to have your proof of purchase and photos of the damage ready to provide when you reach out. The customer service team may ask for additional details or even request that you send the item back for inspection. They will then assist you in getting a replacement or a refund, depending on the situation.
Which items can’t be returned to Kendra Scott?
Some items are considered final sale and cannot be returned or exchanged. This includes engraved pieces, items bought with the Birthday Discount, gift cards, custom pieces created at the Color Bar®, and permanently discounted or marked-down merchandise. Masks are also not eligible for return due to health and safety reasons.
For fragrance items, there are specific return rules depending on where you purchased them. If bought in-store, they can be exchanged or returned for store credit within 30 days, as long as they are unopened. For online fragrance purchases, you can return them to the distribution center for a full refund as long as they are unopened and in their original packaging.
Other things you should know about Kendra Scott’s returns policy
Kendra Scott provides free return shipping for eligible items. Just use the pre-paid label included with your order or print a new one from their website. International return policies may differ, so check the guidelines for your specific location if you’re shopping from outside the U.S.
Although Kendra Scott doesn’t offer direct tracking of return status online, you can use the tracking number on your shipping label to see when your package is delivered to their distribution center. For updates on your return status, you’ll need to contact Customer Service.
Always have your proof of purchase ready when initiating a return, whether online or in-store. This is crucial for verifying your purchase and processing the return correctly. For online orders, exchanges can only be done in-store. If you can’t visit a store, you’ll need to return the item for a refund and place a new order for the replacement item.
Overall, Kendra Scott’s return policy is Good compared to comparable retailers. To find out more about their Kendra Scott’s returns policy click here, or get in touch with the Kendra Scott Customer Service if you have any questions.
