Despite your best efforts to select the perfect jewelry, there’s always a chance that it may need to be returned.
You can view Helzberg’s returns policy here, or read on to read our thorough summary below.
Details of Helzberg return policy
| Website | https://www.helzberg.com/ |
| Return window | 30 days |
| Return window begins | Date your item was purchased |
| Return channels | Initiate via call or chat, then return by post |
| Refund Method | Refund to original payment method |
| Contact page | Helzberg Customer Service |
| Customer Support Hours | Monday-Friday: 9 a.m. – 9 p.m. EST Saturday: 11 a.m. – 5 p.m. EST Sunday: 1 p.m. – 7 p.m. EST |
| Useful links: | Helzberg warranty policy Helzberg shipping policy Helzberg resizing policy Helzberg reviews |
Helzberg returns process
If you need to return an item to Helzberg, the process is straightforward. You have 30 days from the date of purchase to return your item, as long as it’s in new, unworn condition. This means the item should be free of any signs of wear, such as scratches, blemishes, or scuffs. For watches, it’s important to include the original packaging and any manufacturer’s warranty documents for your return to be accepted.
For online purchases, you have two main options. You can call Helzberg’s customer service at 1-800-435-9237 or use the chat feature on their website to request a free return shipping label. This is the best route if you can’t visit a store. If you have a Helzberg location nearby, returning the item in person can be more convenient, as the refund can be processed on the spot.
When making a return, you’ll need to provide your receipt and any physical grading reports that came with the item. If your purchase included a free gift, it must be returned in unopened condition to receive a full refund. For example, if you received a gift card with your purchase, the value of that gift card will be deducted from your refund unless you return it.
How long does it take for a Helzberg return to be processed?
The time it takes for a return to be processed depends on how you make the return. If you return the item in-store, the refund process usually starts immediately. However, for mail returns, once Helzberg receives your item, it typically takes 7-10 business days to process the return and issue a refund. If your original payment was made with cash, check, or traveler’s check, Helzberg will send a refund check from their corporate office, which can take up to 15 business days to arrive.
Helzberg refund methods
Helzberg refunds purchases to the original form of payment. If you used multiple payment methods, such as a combination of credit card and gift card, your refund will be split accordingly. For example, the amount charged to your credit card will be refunded to the card, and the gift card portion will be refunded as a new gift card. For cash or check payments, a refund check will be mailed to the address on file, which can take up to 15 business days to reach you.
Returning damaged items to Helzberg
If your item is damaged due to a manufacturer defect within the first 12 months, Helzberg will repair or replace it at no charge to you. This guarantee does not cover damage from regular wear and tear or misuse. If you need to return a damaged item, contact customer service to discuss the issue and get instructions on how to proceed. Do keep in mind that if your item was customized or engraved, it cannot be returned, even if it’s damaged.
Which items can’t be returned to Helzberg?
Helzberg does not accept returns on certain items. These include pre-owned merchandise, such as Rolex watches, as well as customized or engraved jewelry. Watches that have been sized are also considered final sale and cannot be returned. Additionally, custom design fees and shipping charges are non-refundable. If you received a free gift with your purchase, this must be returned in unopened condition. Otherwise, the value of the gift will be deducted from your refund.
Other things you should know about Helzberg’s returns policy
If your purchase included a promotional discount, returning part of the order could affect your eligibility for the discount. For example, if you bought multiple items to qualify for a discount and then return one, your refund may be adjusted based on the remaining items’ full price.
If you’re returning an item received as a gift, the refund will go to the original purchaser. You’ll need to provide the gift receipt if you prefer store credit instead.
Exchanges for online orders must be completed in-store. If you can’t visit a store, you’ll need to return the item by mail for a refund and then place a new order for the replacement. Helzberg doesn’t offer an online portal for tracking return status, but you can always contact their customer service for updates.
Overall, Helzberg’s return policy is Good compared to comparable retailers. To find out more about their Helzberg’s returns policy click here, or get in touch with the Helzberg Customer Service if you have any questions.
