Jewelry can a significant investment so it’s understandable that you want to ensure that whoever you buy from stands behind the quality of their workmanship with a solid warranty.
Blue Nile offers a Lifetime warranty – read more about it on their site here – but what does this really mean?
We’ll explain the Blue Nile warranty so you don’t have to decipher it.
| Website | https://www.bluenile.com/services/warranty |
| Warranty Period | Lifetime |
| Warranty Details | Blue Nile Warranty Details |
| Contact page | Ritani Customer Service |
| Customer Support Hours | Mon – Thurs: 9AM EST – 10PM EST Fri: 9 AMEST – 7 PMEST Sat: Closed Sun: 12PM EST – 7PM EST |
| Useful links | Blue Nile returns policy Blue Nile resizing policy Blue Nile reviews |
What is Blue Nile’s warranty policy?
Blue Nile offers a Lifetime Manufacturer Warranty that ensures your items will be free from manufacturing defects for the entire life of the products. If you suspect a manufacturing defect, you can return the item for inspection. If Blue Nile determines that there is indeed a manufacturing defect, they will repair or replace the item. In cases where the item is no longer available, Blue Nile may replace it with a similar item or offer a refund equal to the original purchase price.
In addition to the manufacturer warranty, Blue Nile provides complimentary cleaning and inspection services for diamond rings. It’s recommended to have your ring cleaned and inspected every six months or after any potential trauma. This service is free of charge, with the customer only responsible for shipping costs, while Blue Nile covers the return shipping.
What’s covered by Blue Nile’s warranty?
Blue Nile’s warranty covers any manufacturing defects in your jewelry. If your item has a defect due to the manufacturing process, Blue Nile will either repair or replace the item. Additionally, there is a complimentary cleaning and inspection service for diamond rings. Regular maintenance can help prevent the loss of stones and extend the life of your jewelry. This service is free, though you will need to pay for the shipping costs to Blue Nile, while the return shipping is covered by them.
It’s important to note that this warranty is only available to the original purchaser of the item. You will need to provide proof of purchase when making a warranty claim.
What isn’t covered by Blue Nile’s warranty?
Blue Nile’s warranty does not cover damage that occurs due to normal wear and tear. Over time, jewelry can show signs of wear, such as discoloration from exposure to chemicals, makeup, or bathing, as well as general wear of prongs and precious metals. If any maintenance, repair, sizing, or other service is performed by someone other than Blue Nile, the warranty will be voided.
The warranty also does not cover product loss, loss of stones, or theft. If you fail to obtain necessary repairs to maintain the integrity of the product, any resulting damage or loss will not be covered.
For example, some common jewelry issues that wouldn’t be considered manufacturing defects include discoloration from chemicals or makeup, prongs and precious metals wearing down over time, bent or worn prongs that allow stones to fall out, and stones that chip or break due to normal wear or other damage.
Other things you should know about Blue Nile’s warranty policy
There are a few additional points to keep in mind about Blue Nile’s warranty. Slight irregularities and variations in craftsmanship or natural characteristics, such as internal inclusions in colored gemstones, are not considered defects. These unique features add to the character of the item.
If you receive a Blue Nile item as a gift, the warranty coverage is still valid as long as you have the original proof of purchase.
Additionally, remember that fine jewelry, especially rings, is not impervious to normal wear, activities, or trauma. Rings, in particular, are subjected to considerable abuse. Therefore, it’s crucial to maintain your jewelry and address any repairs promptly to keep it in the best possible condition.
Overall, Blue Nile’s warranty policy is comprehensive, ensuring that your jewelry remains in excellent condition and providing peace of mind against manufacturing defects. Regular maintenance and adhering to the conditions of the warranty will help you enjoy your Blue Nile jewelry for years to come.
If you have any issues with your jewelry contact their customer service team here, and they’ll request you to send the piece back for inspection.
Read more about Blue Nile’s warranty on the Blue Nile site here here.
