Despite your best efforts to select the perfect jewelry, there’s always a chance that it may need to be returned.
You can view Blue Nile’s returns policy here, or read on to read our thorough summary below.
Details of Blue Nile return policy
| Website | https://www.bluenile.com/services/warranty |
| Return window | 30 days |
| Return window begins | Date your item was shipped |
| Return channels | Initiate via email, then return by post |
| Refund Method | Refund to original payment method |
| Contact page | Blue Nile Customer Service |
| Customer Support Hours | 24 / 7 |
| Useful links: | Blue Nile warranty policy Blue Nile shipping policy Blue Nile resizing policy Blue Nile reviews |
Blue Nile Returns Process
Returning an item to Blue Nile is straightforward and designed to ensure a hassle-free experience. Here’s how you can do it:
First, initiate your return by requesting a Return Merchandise Authorization (RMA) number. This is crucial for your return to be processed. You can do this through their online portal or by contacting customer service. Once you have your RMA, Blue Nile will email you a fully insured, free return shipping label within one business day. Securely package your item in the original packing materials. Be sure to include all product documentation. If your item came with a diamond grading report, include it as well, or you will be charged a $150 fee to replace it. Affix the shipping label to your package and drop it off at your chosen carrier. Ensure the RMA number is clearly visible on the outside of the package.
Note that two complimentary returns are allowed per customer, per year.
How Long Does It Take for a Blue Nile Return to Be Processed?
Once your return arrives at Blue Nile, it will typically be entered into their system within 24 business hours. The processing time for returns can take anywhere from five to 15 business days, depending on the volume of returns they are handling. After processing, refunds are typically submitted to your bank within three business days, though it can take up to 10 business days for the funds to appear in your account. Bank wire refunds take seven to 10 business days.
Blue Nile Refund Methods
Refunds will be processed back to the original method of payment. Refunds to credit and debit cards will be processed within three business days after your return is processed, though it might take up to 10 business days for the funds to appear. Refunds for purchases made by bank wire will be processed within seven to 10 business days. Refunds for purchases made through PayPal will be credited back to your PayPal account within two weeks. If you used multiple payment methods, the refund will be processed across those methods proportionally.
Returning Damaged Items to Blue Nile
If your item arrives damaged, you should either refuse the shipment or contact Blue Nile immediately at 1-800-242-2728. Retain all packing materials until further instructed by Blue Nile. Claims for damaged or missing items must be reported within five days of receipt. Note that Blue Nile is not responsible for lost or damaged shipments during the return process, so insuring your return shipment is recommended.
Which Items Can’t Be Returned to Blue Nile?
Certain items cannot be returned, including special orders, which are final sale and not eligible for return or exchange. Engraved jewelry items, other than rings, cannot be returned. Diamonds purchased through the Blue Nile Diamond Upgrade Program are not eligible for return, though they can be exchanged within 30 days.
Other Things You Should Know About Blue Nile’s Returns Policy
Here are a few additional details that set Blue Nile’s return policy apart:
There are no restocking fees, but engraved rings will incur a $25 repolishing fee. If you are returning an item from outside the U.S., additional shipping charges may apply, and Blue Nile reserves the right to charge your credit card for any fees incurred. Blue Nile covers return shipping costs for up to two returns per customer per year. If you exceed this limit, you will need to cover the shipping costs. Ensure you keep all product documentation and original packing materials, as these are required for your return to be processed.
For a faster exchange process, Blue Nile recommends returning the item for a refund and placing a new order. Exchanges must be done in-store. Gift items can be returned for merchandise credit within 30 days, and the original purchaser will not be notified. If returning an item bought during a promotion, the refund will be adjusted if the return affects the eligibility of the promotional discount. You can track the status of your return through Blue Nile’s Return Status page or by contacting customer service.
These guidelines ensure a smooth and transparent return process, providing peace of mind when shopping with Blue Nile.
Overall, Blue Nile’s return policy is very good compared to comparable retailers. To find out more about their Blue Nile’s returns policy click here, or get in touch with the Blue Nile Customer Service if you have any questions.
