Despite your best efforts to select the perfect jewelry, there’s always a chance that it may need to be returned.
You can view Angara’s returns policy here, or read on to read our thorough summary below.
Details of Angara return policy
| Website | https://www.angara.com/ |
| Return window | 15 days |
| Return window begins | Date your item was shipped |
| Return channels | Initiate via email, then return by post |
| Refund Method | Refund to original payment method |
| Contact page | Angara Customer Service |
| Customer Support Hours | 24/7 |
| Useful links: | Angara warranty policy Angara shipping policy Angara resizing policy Angara reviews |
Angara returns process
Returning an item to Angara involves several steps, and understanding these will help ensure the process goes smoothly. If you’re not completely satisfied with your purchase, you have 30 days from the delivery date to return or exchange your item.
First, you’ll need to request a Return Merchandise Authorization (RMA) number by filling out Angara’s Online Return Form. This is an essential step because you’ll need to include the RMA number on the outside of your return package. Once you’ve submitted the form, Angara will send you a fully insured return shipping label via email. You’re allowed up to two free return labels per order. If you’re outside the 30-day window, or if you’ve already used your two free labels, you’ll need to contact Angara’s Customer Service to arrange for return shipping. In this case, you may need to cover the shipping costs yourself, and there will be a 20% restocking fee.
When preparing to return your item, be sure to pack your jewelry securely. If possible, use the original packaging or a similarly sturdy box. Inside the package, include a note with your name, order number, and specify whether you’re requesting an exchange, refund, or resizing/repair. Make sure the RMA number is clearly visible on the outside of the package, but for security reasons, do not mention Angara anywhere on the box.
If you’re using Angara’s return label, the process is straightforward, and insurance is included. However, if you decide to ship the item back on your own, it’s important to ensure that the package is fully insured for its value, as Angara is not responsible for lost or stolen items during transit.
Once Angara receives your package, their Quality Assurance Team will inspect the items. Depending on the condition of the returned item, additional charges might apply, and Angara will notify you of any such charges before proceeding.
How long does it take for an Angara return to be processed?
Once Angara receives your returned item, processing usually takes 2 to 4 business days. During this period, the Quality Assurance Team will inspect the jewelry to make sure it meets the return conditions. After the inspection, they will proceed with your refund or exchange as requested. If you’ve requested a refund, it’s important to note that it might take an additional 8 to 12 business days for the refund to appear in your account, depending on your bank or card issuer.
Angara refund methods
Refunds at Angara are issued to the original payment method used for the purchase. If you paid using multiple methods, like a combination of credit card and gift card, the refund will be split across those methods accordingly. Keep in mind that shipping charges are not refunded.
If you’re returning part of an order, Angara will only refund the amount corresponding to the returned items. Additionally, if your order included a free gift and you do not return it, Angara will deduct the value of that gift from your refund. It’s also important to return any certificates that came with your jewelry. If these are missing, Angara will deduct $250 from your refund.
Returning damaged items to Angara
If you receive a damaged item from Angara, the first step is to contact their Customer Service immediately. It’s crucial to get in touch before attempting to return the item, as Angara may need additional information to process your return correctly. If the item was damaged during shipping or for reasons unrelated to Angara’s handling, they will likely provide you with a free return label and process the repair or replacement at no extra cost, provided the issue is reported within the return window.
Which items can’t be returned to Angara?
Certain items are not eligible for return to Angara. These include items that are damaged, modified, or worn by you, as well as jewelry that has been repaired, resized, or engraved by another jeweler. Additionally, custom or special order items that are not listed on Angara’s website cannot be returned. Finally, if you return a product without its original certificate or the free gift that was included, Angara may apply additional charges.
Other things you should know about Angara’s returns policy
There are a few additional details about Angara’s returns policy that might be helpful to know. If you return an item after the 30-day window, Angara will charge a 20% restocking fee. You’ll also need to cover the return shipping costs yourself. This fee helps cover the costs associated with processing late returns.
For international returns, you’ll be responsible for the return shipping and insurance costs. Angara does offer a one-way insured shipping label for $50, which you can purchase if you prefer.
Always include the original order number and any certificates that came with your jewelry in your return. If you fail to return these certificates, Angara will deduct $250 from your refund, as these documents are essential for reselling the product.
You can easily track the status of your return through Angara’s Online Returns page, or by contacting their Customer Service. It’s also important to note that while returns can be handled online, exchanges must generally be done in-store. If you purchased an item online but want to exchange it, you’ll need to visit an Angara store to complete the process.
Overall, Angara’s return policy is ok compared to comparable retailers. To find out more about their Angara’s returns policy click here, or get in touch with the Angara Customer Service if you have any questions.
