Despite your best efforts to select the perfect jewelry, there’s always a chance that it may need to be returned.
You can view Alexis Bittar’s returns policy here, or read on to read our thorough summary below.
Details of Alexis Bittar return policy
| Website | https://www.alexisbittar.com |
| Return window | 21 days |
| Return window begins | Date your item was shipped |
| Return channels | Initiate via email, then return by post |
| Refund Method | Refund to original payment method |
| Contact page | Alexis Bittar Customer Service |
| Customer Support Hours | 24/7 |
| Useful links: | Alexis Bittar warranty policy Alexis Bittar shipping policy Alexis Bittar resizing policy Alexis Bittar reviews |
Alexis Bittar returns process
Returning an item to Alexis Bittar is straightforward, but there are important details to be aware of. First, you have 21 days from the date you receive your order to return or exchange your item. The product must be unworn, undamaged, and it must have been purchased at full price to qualify for a return. If your item has a manufacturing defect, you’re also eligible for a return or exchange. Be sure to have your receipt or proof of purchase available, as it’s required to complete the return.
To begin the process, you can either start an online return or take your item to a store. Online returns are handled through the Alexis Bittar return portal, Loop. From there, you have the option of printing a $6 flat-rate return label or using a QR code to drop the item off at a USPS location. Alternatively, if you prefer to return your item in person, you can visit any Alexis Bittar boutique.
If you decide to use your own return label instead of the provided option, it’s important to ship the item using an insured courier such as FedEx, UPS, or USPS Parcel Post, and make sure to keep your shipping receipt. Alexis Bittar is not responsible for items that are lost or damaged during shipping unless you use their label.
If you’re returning handbags or home goods, be sure to include all the original packaging, filler, and shipping box. Failing to return these items in their original packaging could prevent the return from being accepted.
How long does it take for an Alexis Bittar return to be processed?
Once Alexis Bittar receives your returned item, it generally takes 12 to 14 business days to process the return. This period allows time for the team to inspect the item and issue your refund. However, you should keep in mind that the total time for the refund to reflect in your account may depend on your bank or credit card provider’s processing times.
Alexis Bittar refund methods
Refunds from Alexis Bittar will be made to the original payment method used during the purchase. If you used multiple payment methods, like a combination of a gift card and a credit card, the refund will be split between these methods based on how the original transaction was made.
For gift items, you won’t be eligible for a refund directly. Instead, you can request an exchange, but the refund will always be sent back to the original purchaser. You’ll need a gift receipt or order number to process the exchange.
Returning damaged items to Alexis Bittar
If your item arrives damaged or defective, you should report the issue within 14 days of receiving the product. The process for returning a defective item is the same as any other return, but it’s helpful to mention the defect when contacting customer service or initiating the return through the Loop portal. Alexis Bittar will work to resolve the issue promptly.
Which items can’t be returned to Alexis Bittar?
Certain items are not eligible for return or exchange. These include any sale items, which are final sale and cannot be returned under any circumstances. Additionally, if you purchased an item through Instagram or Facebook Marketplace, you cannot return it in-store. Instead, you’ll need to request a return through the app where you made the purchase.
Other things you should know about Alexis Bittar’s returns policy
There are a few additional things to keep in mind about Alexis Bittar’s returns policy.
First, while Alexis Bittar offers a $6 flat-rate return label for convenience, if you choose to use your own label, you’ll be responsible for covering the shipping costs. Additionally, it’s essential to use an insured shipping service to protect your return in transit, as Alexis Bittar won’t be responsible for items that are lost or damaged if you don’t use their provided label.
You’ll also need to provide proof of purchase for all returns and exchanges. This can be a receipt or order number, and it’s a necessary step in ensuring your return is processed correctly.
For items purchased during a promotion, returning part of your order may affect your refund. If your return alters your eligibility for the promotion (such as no longer qualifying for a buy one, get one free offer), your refund will be adjusted to reflect that change.
If your original purchase involved multiple payment methods, your refund will be processed across those same methods in the exact proportions as the original payment.
Alexis Bittar also has a policy regarding chargebacks. If you’re considering disputing a transaction with your bank, they recommend contacting customer service first. This could allow the company to resolve your issue more quickly, as a chargeback can take between 30 and 90 days to process through your bank.
Finally, while there isn’t a specific mention of tracking your return status online, you may receive updates through the Loop portal, or you can contact customer service if you have any concerns about the progress of your return.
Overall, Alexis Bittar’s return policy is good compared to comparable retailers. To find out more about their Alexis Bittar’s returns policy click here, or get in touch with the Alexis Bittar Customer Service if you have any questions.