When buying a ring, whether it’s for yourself or for someone else, it can be difficult to get the sizing exactly right.
Kendra Scott’s official page on resizing can be found here, or we’ve collated all the information into one place for you on this page.
Kendra Scott Resizing Policy
What can be resized by Kendra Scott
Kendra Scott offers resizing services specifically for custom engagement rings. If you’ve purchased one of their custom-designed engagement rings and find that it doesn’t fit properly, you can visit one of their select stores to have it resized. The resizing process can’t be done through the mail, so you’ll need to go in person to a participating location. This policy is limited to custom engagement rings only, meaning other types of rings from Kendra Scott’s collection aren’t eligible for resizing.
What can’t be resized by Kendra Scott
Kendra Scott doesn’t offer resizing for all types of rings. The resizing service is focused only on custom engagement rings, leaving other types of rings, such as fashion rings or pre-made designs, outside of this offering. This might be because custom engagement rings are often designed with resizing in mind, featuring adjustable settings and specific materials. On the other hand, other types of rings may have designs that could be damaged or lose their structural integrity if resized, which could be why Kendra Scott limits this service.
Other things you should know about Kendra Scott’s resizing options
When using Kendra Scott’s resizing services, there are a few important details to keep in mind. First, resizing can only be done at select stores, so if you don’t live near one of these locations, you may not have easy access to the service. Unlike repairs, which can be handled by mail, resizing is an in-person process.
If your resizing or repair is due to a manufacturing defect, Kendra Scott will handle it free of charge. However, if the resizing is needed for other reasons—like regular wear and tear or personal preference—there may be additional fees. These fees will be assessed by Kendra Scott and communicated to you before any work begins, so you’ll have the opportunity to decide whether you want to proceed.
Additionally, Kendra Scott offers free shipping for repairs during the first year after purchase, though this doesn’t apply to resizing since that needs to be done in-store. After the one-year mark, you’ll be responsible for any shipping costs if you need to mail in your ring for repairs. Keep in mind that this free shipping benefit is only available for repairs, not resizing.
If you have additional questions about Kendra Scott’s resizing policy, you can either read more about it on their website here, or get in touch with their customer service department
