When buying a ring, whether it’s for yourself or for someone else, it can be difficult to get the sizing exactly right.
Zales’s official page on resizing can be found here, or we’ve collated all the information into one place for you on this page.
Zales Resizing Policy
What Can Be Resized by Zales
Zales offers resizing services for many of the rings they sell. Most resizing can be done directly in-store, which is convenient if you’re looking for a quick adjustment. For more complex work, such as resizing a ring with intricate designs or multiple stones, Zales will send your ring to their Service & Repair Center. If this happens, you can track the status of your ring repair through their online Repair Tracker, so you’ll always know where your ring is in the process.
What Can’t Be Resized by Zales
Not all rings can be resized at Zales. Some materials, like tungsten or ceramic, are too hard or brittle to be adjusted safely. Additionally, rings with designs or stones that go all the way around the band, such as eternity rings, can be challenging to resize without disrupting the structure or damaging the stones.
If your ring falls into one of these categories, it’s best to talk to a Zales jeweler to discuss your options. They might suggest exchanging the ring for a different size, if it’s still within their return or exchange period.
Other Things You Should Know About Zales Resizing Options
If your ring needs resizing, the cost depends on several factors. It could be free if the ring is covered under a Zales warranty or Lifetime Protection Plan, but this varies, so it’s a good idea to ask for an estimate upfront. If the ring isn’t covered, the price will depend on how much resizing is needed and the complexity of the job.
When it comes to logistics, in-store resizing is typically quicker and easier for minor adjustments. However, for more complicated work, your ring may need to be sent to the Service & Repair Center. Zales will handle the shipping to and from the center, so you don’t have to worry about managing that part yourself.
Another point to keep in mind is that Zales offers a 6-month guarantee on all repairs. If the work doesn’t meet your expectations, they’ll fix it again at no additional cost. This can be especially reassuring if you’re worried about a complex resizing or if you’ve had issues in the past with similar services.
Overall, Zales provides a range of resizing options, with both in-store and mail-in services available depending on the complexity of the work required. They also offer a clear repair guarantee and tracking system, which can help make the process smoother and less stressful.
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If you have additional questions about Zales’s resizing policy, you can either read more about it on their website here, or get in touch with their customer service department
