When buying a ring, whether it’s for yourself or for someone else, it can be difficult to get the sizing exactly right.
Brilliant Earth’s official page on resizing can be found here, or we’ve collated all the information into one place for you on this page.
Brilliant Earth Resizing Policy
What Can Be Resized by Brilliant Earth
Brilliant Earth offers a convenient resizing policy for their rings. If you need to resize your ring, you can do so for free within the first 60 days of your purchase. This period starts when your purchase is available for shipment or pickup. The best part? They even cover the shipping costs both ways, making it hassle-free to ensure your ring fits perfectly.
However, if you miss the 60-day window, don’t worry. You can still resize your ring, but there will be a fee involved. Alternatively, if you have purchased an Extend Protection Plan, you can file a claim to cover the resizing costs. Just make sure your ring is within the recommended sizing range.
To get started with a resize, you need to create an account and request your resize online, or you can call them directly. They will email you a return shipping authorization number along with a free FedEx return shipping label. Simply pack your jewelry according to their guidelines and drop it off at a FedEx Staffed location to ensure full insurance coverage.
What Can’t Be Resized by Brilliant Earth
Some rings cannot be resized due to their design or material. Specifically, eternity rings have a continuous line of stones around the band, making resizing impossible. Instead, Brilliant Earth offers a 30-day exchange policy for these rings. Similarly, rings made from materials like tantalum or titanium cannot be resized because these metals are too hard to work with. Like eternity rings, they can be exchanged within 30 days.
While custom, modified, and engraved rings can be resized, they are subject to resize fees. This is because the customization and engraving process can make resizing more complex and time-consuming.
Other Things You Should Know About Brilliant Earth’s Resizing Options
When considering resizing, there are a few additional points to keep in mind.
For the resizing process, Brilliant Earth provides a free FedEx return shipping label and detailed packing instructions to ensure your jewelry is safe during transit. They require double boxing the package and marking out any old addresses or barcodes to avoid confusion.
If your purchase included promotional gifts, make sure to include them in the return package. However, you can keep any complimentary jewelry cleaner provided. Full insurance is guaranteed when you use the provided shipping label and follow all packaging instructions, including double boxing your return package.
Brilliant Earth has a policy against comparative purchasing, which means buying multiple products to keep one and return the rest. This policy is in place to maintain the quality of their pieces and keep prices competitive. Orders suspected of this practice may be blocked from shipping or returning.
Lastly, remember that gift cards from Brilliant Earth are non-transferable, cannot be returned or redeemed for cash, and any unused balance remains available for future purchases under the same reference code.
By understanding these details, you can ensure that resizing your Brilliant Earth ring is a smooth and straightforward process. If you have any questions or need assistance, their customer service is always ready to help.
If you have additional questions about Brilliant Earth’s resizing policy, you can either read more about it on their website here, or get in touch with their customer service department
