Unlike many jewelers, Shane Co doesn’t provide information about a price match policy on their website. To clarify their approach, we reached out to customer service, and here’s what we found.
No Formal Price Match Policy
Shane Co does not have a traditional price match policy, and this largely comes down to how they source their diamonds and gemstones. The company hand-selects stones from the diamond market, paying in cash upfront to secure better quality stones. Because they choose their gemstones with such care, it’s difficult to find equivalent products at other retailers that would make a price match possible.
Additionally, Shane Co works with manufacturers from around the world to offer unique designs, further complicating comparisons. Even if two rings seem similar in style, the quality of materials and craftsmanship might vary significantly. As a result, they don’t engage in direct price comparisons with other stores since their merchandise often isn’t directly comparable.
Emphasis on Long-Term Value
Instead of matching prices, Shane Co focuses on the long-term value of their jewelry. Their bridal selection, for example, comes with a free lifetime warranty. This warranty includes services such as resizing, polishing, and even stone replacement. For pieces worn daily, like engagement rings, regular care is essential, and Shane Co covers this without any extra fees.
While buying from another retailer may save you money initially, you could end up spending more over time on repairs or maintenance. For example, as the metal holding a gemstone wears down, there’s a risk the stone could fall out. In this case, Shane Co’s warranty would cover the replacement at no charge. Without a similar warranty elsewhere, you might have to pay for repairs, which could offset any savings from an initial price difference.
So, while Shane Co doesn’t offer price matching, they emphasize the long-term benefits of their free services and lifetime warranty. This can make a significant difference when comparing overall value, especially if you’re looking at the cost of maintaining your jewelry over time.
Useful links:
To find out more about the Shane Co’s policies, click here or contact the customer service department.
