If you’re buying jewelry online, it’s understandable that you’re keen to understand Brilliant Earth’s shipping policies and costs, as well as how long your new item will take to get to you.
This information is spread out over a couple of pages on Brilliant Earth’s website, but if you do want to read their main page about shipping, click here.
We’ve pulled together the information into one place to make it easier for you to understand.
Brilliant Earth Shipping Time
When you place an order with Brilliant Earth, the time it takes to receive your jewelry can vary depending on the item. Since most pieces are made to order, delivery times can differ. Once your order is ready, it will be shipped via FedEx. You can expect your order to arrive on or before the expected delivery date provided in your order confirmation. Sometimes, items may arrive even earlier if they are prepared ahead of schedule. You’ll receive an email confirmation as soon as your order ships.
How long it takes Brilliant Earth to send jewelry?
For items that are made to order, the creation process can take some time. While the exact duration isn’t specified, you can rest assured that Brilliant Earth will keep you updated on the progress. Once your jewelry is ready, it will be shipped promptly.
How long it will take your jewelry to arrive once it has been sent by Brilliant Earth?
Once your order has shipped, it is sent via FedEx, and the delivery time will depend on your location. Typically, you can expect your jewelry to arrive within a few business days after it has been dispatched.
Does Brilliant Earth offer shipping insurance?
Yes, Brilliant Earth ensures that all items are insured and registered for their full value during transit. This insurance coverage is part of their commitment to ensuring that your jewelry arrives safely and securely. In case your order is over $500, a signature will be required upon delivery to provide an additional layer of security.
Brilliant Earth International Shipping
Brilliant Earth offers international shipping to several countries, including Canada, the UK, and Australia. They provide free FedEx International Priority shipping for orders to these countries. For Canada and Australia, there are no additional import duties beyond the local GST/PST/HST. For the UK, Brilliant Earth collects the relevant duties upfront, ensuring transparency in your total order cost.
Occasionally, international shipments may experience a delay of one to two days due to customs. Brilliant Earth works closely with customs officials to minimize these delays.
Other things you should know about Brilliant Earth’s shipping policy
Brilliant Earth goes above and beyond to ensure a smooth shipping experience for their customers. If you’re planning a surprise, such as an engagement, you can make special delivery arrangements. Options include Saturday delivery, holding the package at a FedEx location, or delivery on a specific date. Note that Saturday delivery costs an additional $30.
They also offer free return shipping for orders from the US, Canada, UK, and Australia, making the process stress-free if you need to send something back. Deliveries are made only to physical business or home addresses; P.O. boxes are not accepted. If you miss the delivery, FedEx will attempt to deliver two more times before returning the package to Brilliant Earth.
If you can’t be home to sign for your package, you can choose to pick it up at a Brilliant Earth showroom or a FedEx Office location. Shipping fees are non-refundable, and delivery delays due to factors like weather or incorrect addresses are beyond Brilliant Earth’s control. For insurance reasons, packages cannot be rerouted once they have been shipped.
Brilliant Earth’s packaging is distinctive and eco-friendly, using FSC-certified materials, adding a touch of elegance to your purchase.
Brilliant Earth aims to make your jewelry purchasing experience as smooth and enjoyable as possible, providing robust shipping policies to ensure your precious items arrive safely and on time. If you have any questions or need assistance, their customer service team is readily available to help.
That wraps up our summary of Brilliant Earth shipping. If you would like to learn more, click below:
