Jewelry can a significant investment so it’s understandable that you want to ensure that whoever you buy from stands behind the quality of their workmanship with a solid warranty.
Lightbox offers a 1 Year warranty – read more about it on their site here – but what does this really mean?
We’ll explain the Lightbox warranty so you don’t have to decipher it.
| Website | https://lightboxjewelry.com/ |
| Warranty Period | 1 Year |
| Warranty Details | Lightbox Warranty Details |
| Contact page | Lightbox Customer Service |
| Customer Support Hours | Monday – Friday 10am – 5pm EST Live chat is available from 10am – 4pm EST |
| Useful links | Lightbox returns policy Lightbox resizing policy Lightbox reviews |
What is Lightbox’s warranty policy?
Lightbox provides a 1-year complimentary manufacturer’s warranty for all jewelry purchased directly from their website, lightboxjewelry.com. This means that if your jewelry has a manufacturing defect within the first year, Lightbox will cover the cost to repair or replace the piece. However, Lightbox will decide whether to repair or replace the item, based on their inspection of the defect.
To use the warranty, you’ll need to provide proof of purchase from Lightbox’s website, as the warranty only applies to items bought directly from them. If the item was a gift, you’ll need the original buyer to provide this proof for you. It’s important to keep track of this document in case you need to make a claim.
What’s covered by Lightbox’s warranty?
The warranty is intended to cover problems that arise from how the jewelry was made, meaning manufacturer defects. This could include issues with the structural integrity of the piece, such as a flaw in the setting or the overall construction.
If Lightbox confirms that the issue is related to manufacturing, they will either repair the piece or provide a replacement. You’ll need to get in touch with their Client Service team, who will guide you through the process and inspect the piece to determine if the defect qualifies. Lightbox will decide the best solution for the problem, but rest assured, you’ll be covered for a year from the date of purchase.
What isn’t covered by Lightbox’s warranty?
While the warranty helps with manufacturing issues, there are certain things it won’t cover. For instance, if you alter the piece in any way—like resizing a ring or changing the setting—then the warranty is void. Modifications can impact the jewelry’s structure, which is why they aren’t covered under this warranty.
Normal wear and tear, such as scratches or fading that occur with daily use, won’t be covered either. This kind of damage is expected as part of owning and wearing jewelry. Similarly, accidental damage, like dropping or chipping your jewelry, is not something the warranty will protect against. These exclusions are common in most jewelry warranties, as they focus on manufacturing defects rather than everyday or accidental damage.
Other things you should know about Lightbox’s warranty policy
If you need to make a claim, having your proof of purchase is crucial. This applies even if you received the item as a gift, so you’ll need to coordinate with the original purchaser to get that documentation.
Lightbox currently doesn’t offer any extended or premium warranties beyond the 1-year manufacturer warranty. Once that year has passed, any repairs or replacements will likely be at your own expense.
One thing to keep in mind is that while Lightbox covers the cost of the repair or replacement, they don’t mention whether they will cover the shipping costs to send your item in for inspection. It’s a good idea to reach out to their customer service to clarify whether return shipping will be your responsibility.
Finally, Lightbox has the final say on whether they will repair or replace your item. They will inspect the piece to determine if the damage qualifies under the warranty, and based on their findings, they’ll decide how to proceed.
If you have any issues with your jewelry contact their customer service team here, and they’ll request you to send the piece back for inspection.
Read more about Lightbox’s warranty on the Lightbox site here here.
