Jewelry can a significant investment so it’s understandable that you want to ensure that whoever you buy from stands behind the quality of their workmanship with a solid warranty.
Kendra Scott offers a 2 Years Warranty on Watches and Free Repair on Jewelry within 1 year of original purchase warranty – read more about it on their site here – but what does this really mean?
We’ll explain the Kendra Scott warranty so you don’t have to decipher it.
| Website | https://www.kendrascott.com/ |
| Warranty Period | 2 Years Warranty on Watches and Free Repair on Jewelry within 1 year of original purchase |
| Warranty Details | Kendra Scott Warranty Details |
| Contact page | Kendra Scott Customer Service |
| Customer Support Hours | Monday – Friday 8am – 5pm CT Saturday – Sunday 12pm – 5pm CT |
| Useful links | Kendra Scott returns policy Kendra Scott resizing policy Kendra Scott reviews |
What is Kendra Scott’s warranty policy?
Kendra Scott offers a two-year warranty for their watches, starting from the original date of purchase. This warranty covers defects in materials and manufacturing related to the watch movement, hands, and dial. To use the warranty, you must have a printed copy of your original purchase receipt. Without this proof of purchase, Kendra Scott won’t be able to process your claim. It’s also important to know that the warranty is only valid for watches bought from authorized retailers. If the watch was purchased elsewhere, like from an unauthorized seller, the warranty will not apply.
What’s covered by Kendra Scott’s warranty?
The warranty for Kendra Scott watches is fairly specific in what it covers. It includes defects in the watch’s movement, hands, and dial that are due to faulty materials or poor workmanship. Essentially, if your watch stops working or the hands malfunction because of a manufacturing issue, Kendra Scott should repair or replace it at no cost to you. This focus on internal components is typical for most watch warranties and helps ensure the timepiece functions as intended.
What isn’t covered by Kendra Scott’s warranty?
There are several conditions and types of damage that Kendra Scott’s warranty does not cover, which is something to be aware of before making a claim. For example, defects in the battery, case, crystal, strap, or bracelet aren’t included. Scratches or damage to the case or glass, as well as wear and tear on the strap, are considered part of normal use and aren’t covered.
If the watch is damaged due to accidents, improper handling, or lack of care, the warranty won’t apply either. This is because the warranty focuses on defects resulting from manufacturing, not user mishandling. Additionally, water damage is only covered if you have followed the watch’s water resistance guidelines. If you don’t follow these instructions and the watch gets water damaged, the warranty is void.
Battery replacements are not covered under the warranty, which is a common exclusion for most watch warranties. If your battery needs to be replaced, you’ll need to cover that cost yourself. Lastly, if the watch has been serviced by someone other than an authorized Kendra Scott service provider or if the serial number or identifying marks have been altered, the warranty is void.
Other things you should know about Kendra Scott’s warranty policy
When it comes to making a warranty claim, having your original receipt is absolutely essential. Kendra Scott requires a printed proof of purchase for any warranty claim to be processed. Make sure to store your receipt safely after your purchase, as without it, even legitimate defects won’t be covered.
Also, be aware that the warranty only applies to items bought from authorized retailers. If you purchase a watch from an unauthorized source, such as an unofficial seller or third-party website, the warranty won’t be valid. This is a key detail to keep in mind to ensure your purchase is protected.
If you received the watch as a gift, the warranty still applies, but you’ll need the original proof of purchase to make a claim. It’s a good idea to ask the gift-giver for a copy of the receipt just in case you need it in the future.
Overall, knowing what is and isn’t covered by the warranty can help you better maintain your watch and understand your options should any issues arise.
If you have any issues with your jewelry contact their customer service team here, and they’ll request you to send the piece back for inspection.
Read more about Kendra Scott’s warranty on the Kendra Scott site here here.
