Jewelry can a significant investment so it’s understandable that you want to ensure that whoever you buy from stands behind the quality of their workmanship with a solid warranty.
Myka offers a 2 Years warranty – read more about it on their site here – but what does this really mean?
We’ll explain the Myka warranty so you don’t have to decipher it.
| Website | https://www.myka.com/ |
| Warranty Period | 2 Years |
| Warranty Details | Myka Warranty Details |
| Contact page | Myka Customer Service |
| Customer Support Hours | Monday – Friday, 9:00 AM to 5:00 PM PST Closed on Weekends and Holidays |
| Useful links | Myka returns policy Myka resizing policy Myka reviews |
What is Myka’s warranty policy?
Myka offers two main warranty options to protect your jewelry. The Standard Warranty covers all jewelry purchased after January 22, 2023, for two years. This applies to pieces made from a variety of materials, including gold, silver, diamonds, and both gold-plated and rose gold-plated items. This warranty is designed to protect against manufacturing defects or issues with material quality. However, it’s important to know that lost or stolen jewelry is not covered under the Standard Warranty.
For more comprehensive coverage, Myka offers a 5-Year Jewelry Protection Plan, which extends protection to five years. This plan goes beyond the basics of the Standard Warranty by offering free returns, repairs, or even replacements for your jewelry. On top of that, it provides exclusive discounts and enhanced customer service. If you’re looking for longer coverage with added benefits, this plan is worth considering for the extra peace of mind it provides.
What’s covered by Myka’s warranty?
Both of Myka’s warranties focus on protecting against manufacturing-related issues. For example, if there’s a problem with how the jewelry was made, such as a faulty clasp or improperly set stones, this would likely be covered. Issues with the materials, such as unexpected tarnishing or flaws in the metals or stones, also fall under the warranty’s protection. Additionally, problems related to craftsmanship, like poorly soldered links or loose settings, can be addressed under the warranty.
Overall, the coverage aims to ensure that your jewelry is free from defects in both materials and construction.
What isn’t covered by Myka’s warranty?
There are several important exclusions from Myka’s warranty. First, lost or stolen jewelry isn’t covered, so you’ll want to keep your pieces safe. Similarly, normal wear and tear—like small scratches, tarnishing, or any dulling that comes with regular use—is not included under the warranty. These signs of daily use are generally expected over time. Additionally, accidental damage, such as dropping the jewelry or mishandling it, won’t be covered under either of Myka’s warranty plans.
These exclusions are common in the jewelry industry, as warranties typically focus on production defects rather than everyday damage or loss.
Other things you should know about Myka’s warranty policy
When making a warranty claim, be aware that proof of purchase will be required. Whether it’s a receipt or an order confirmation, you’ll need this documentation to proceed with any claim. Without it, Myka won’t be able to honor the warranty.
If you’re returning a piece for repair or replacement under the warranty, it’s important to note that you may be responsible for return shipping costs. Be sure to clarify this with Myka when initiating a return, as it could affect how you proceed with your claim.
If you received the jewelry as a gift, the warranty still applies, but the original buyer will need to provide proof of purchase to validate the claim. This means you may need to involve the gift-giver if any issues arise with the item.
Lastly, for those who opt for the 5-Year Jewelry Protection Plan, free returns are included for the duration of the coverage, adding another layer of convenience if repairs or replacements are needed. This is a significant benefit over the Standard Warranty, which may require you to cover some return costs.
If you have any issues with your jewelry contact their customer service team here, and they’ll request you to send the piece back for inspection.
Read more about Myka’s warranty on the Myka site here here.
