Jewelry can a significant investment so it’s understandable that you want to ensure that whoever you buy from stands behind the quality of their workmanship with a solid warranty.
Brilliant Earth offers a Lifetime warranty – read more about it on their site here – but what does this really mean?
We’ll explain the Brilliant Earth warranty so you don’t have to decipher it.
| Website | https://www.brilliantearth.com/ |
| Warranty Period | Lifetime |
| Warranty Details | Brilliant Earth Warranty Details |
| Contact page | Brilliant Earth Customer Service |
| Customer Support Hours | 24 / 7 |
| Useful links | Brilliant Earth returns policy Brilliant Earth resizing policy Brilliant Earth reviews |
What is Brilliant Earth’s warranty policy?
Brilliant Earth offers a comprehensive warranty to ensure your jewelry remains in excellent condition. They provide a free lifetime warranty against manufacturing defects on all Brilliant Earth fine jewelry. This warranty is a testament to their confidence in the quality and craftsmanship of their products. However, it’s important to understand the specifics of what this warranty covers and any associated conditions.
What’s covered by Brilliant Earth’s warranty?
Brilliant Earth’s warranty is designed to protect you from manufacturing defects that may arise in your jewelry. If your jewelry suffers damage due to a manufacturing defect, Brilliant Earth will repair or replace the item at no charge. For customers in the US, Canada, Australia, and the UK, Brilliant Earth provides free return labels for warranty evaluations. If you are outside these countries, a $50 deposit is required, which is refunded if the repair is covered under warranty. Additionally, after a warrantied repair, Brilliant Earth will cover the shipping costs to return the jewelry to you.
What isn’t covered by Brilliant Earth’s warranty?
Understanding what isn’t covered by the warranty can help set realistic expectations and ensure you take proper care of your jewelry. Regular wear and tear, such as prongs wearing out or bending, is not covered by the warranty. Jewelry, especially rings, undergoes daily stress, which can lead to wear over time. The warranty does not cover the loss of gemstones, jewelry loss, or theft, so maintaining independent insurance is recommended for these instances. Discoloration or damage caused by chemicals, makeup, pools, hot tubs, or bathing is also not covered. Additionally, any repair or service performed by a jeweler other than Brilliant Earth voids the warranty.
Other things you should know about Brilliant Earth’s warranty policy
There are several additional aspects of Brilliant Earth’s warranty policy that distinguish it from others, which you should be aware of. For added peace of mind, you can purchase an Extend Protection Plan. This plan offers additional services like free ring sizing (beyond the initial 60-day period), rhodium plating, and polishing. Coverage durations range from 2 years to lifetime, depending on the item.
Brilliant Earth also offers a free lifetime upgrade on natural and lab-grown diamonds. You can exchange your diamond for credit towards a new one of greater value, provided it’s in saleable condition and accompanied by original documentation. If you want your partner to choose the mounting for your engagement ring, Brilliant Earth offers a temporary setting option. You can return the temporary setting within 60 days for a small refurbishing fee, which is credited towards your new mounting choice.
Returns and Exchanges Policy
If for any reason you are not completely satisfied with your purchase, Brilliant Earth offers a 30-day return or exchange policy. This applies to loose gems or colored gems set in their standard mountings, as long as the item is in its original, unworn condition. However, resized or previously exchanged rings are not eligible for return or exchange. Ensure you keep your proof of purchase, as it may be required for processing returns or exchanges. The warranty also applies to gift items, providing the same level of protection and service.
Understanding these details will help you make the most of Brilliant Earth’s warranty and ensure your jewelry stays as beautiful as the day you bought it. If you have any questions or need further assistance, don’t hesitate to reach out to Brilliant Earth’s customer service team.
If you have any issues with your jewelry contact their customer service team here, and they’ll request you to send the piece back for inspection.
Read more about Brilliant Earth’s warranty on the Brilliant Earth site here here.
