Despite your best efforts to select the perfect jewelry, there’s always a chance that it may need to be returned.
You can view Lightbox’s returns policy here, or read on to read our thorough summary below.
Details of Lightbox return policy
| Website | https://lightboxjewelry.com/ |
| Return window | Full-Price Items – 30 days Sale or Clearance Items – 14 days |
| Return window begins | Date your item was shipped |
| Return channels | Initiate via call or chat, then return by post |
| Refund Method | Refund to original payment method |
| Contact page | Lightbox Customer Service |
| Customer Support Hours | Monday – Friday 10am – 5pm EST Live chat is available from 10am – 4pm EST |
| Useful links: | Lightbox warranty policy Lightbox shipping policy Lightbox resizing policy Lightbox reviews |
Lightbox Jewelry returns process
If you need to return an item to Lightbox Jewelry, the process is straightforward, but there are a few steps to follow carefully.
For US returns, you’ll start by visiting the online US returns center on their website. After registering your return, Lightbox Jewelry will send you a prepaid USPS label via email. You’ll need to use the original shipping box and packaging to protect the jewelry on its way back, and don’t forget to include the dispatch note that came with your order. This note needs to have your personal details, like your name, email, and phone number.
Your original shipping costs aren’t refundable, but Lightbox offers free return shipping. It’s important to keep your proof of postage from the post office, as Lightbox Jewelry won’t be able to refund you if they don’t receive the item. This is also why they recommend using the prepaid label they provide—if you choose a different shipping method, they aren’t responsible for any issues like lost packages.
For international returns, the process is similar, but there are a few extra details. You’ll go to their global returns center online, and after requesting a return, you’ll receive a prepaid shipping label. Keep in mind that international returns come with a fee of about $30, which will be deducted from your refund. Additionally, shipping costs, duties, and taxes that were paid at checkout aren’t refundable. Like US returns, you’ll need to use the original packaging and include the dispatch note with your personal information filled out.
Lightbox Jewelry requires that the items be in their original condition, with product tags still attached and packaged as they were when shipped. If your order was for a jewelry set, the entire set needs to be returned; individual pieces from a set cannot be returned separately. If any part of your order is missing, like a jewelry pouch, its value will be deducted from your refund.
Lightbox Jewelry also has a strict requirement that items must be returned from the same country they were delivered to. This means, for example, that if your order was shipped to a US address, you can’t return it from a different country.
Lightbox does not currently offer exchanges. So if you want a replacement item, you’ll need to place a new order on their website.
How long does it take for a Lightbox Jewelry return to be processed?
Once Lightbox Jewelry receives your return, it can take 8-15 business days for them to process it at their warehouse. After that, you should allow another 5-10 business days for the refund to show up in your bank account, depending on your financial institution. Lightbox will send you a confirmation email once they’ve processed your return, so you’ll know when to expect your refund.
Lightbox Jewelry refund methods
Refunds for Lightbox Jewelry are issued to the original payment method. So, if you used multiple payment methods (for example, a credit card and a gift card), your refund will be divided across those methods. You’ll get the portion paid by each method refunded back to the same source. Just be aware that refund times can vary depending on your bank or payment provider.
If you bought your item during a promotion or with a discount, you should know that returning it might affect the discount. For example, if returning part of your order brings the total below the required amount for a discount, your refund may be adjusted accordingly.
For gift items, the refund will be sent to the original purchaser, not the gift recipient. So if you’re returning a gift, the person who bought it will get the refund.
Returning damaged items to Lightbox Jewelry
If you’ve received a damaged or faulty item, you have up to 90 days from the delivery date to return it. Lightbox Jewelry prefers that you use the original packaging if possible when returning damaged items. This is especially important for keeping delicate jewelry safe during shipping.
Which items can’t be returned to Lightbox Jewelry?
Lightbox Jewelry has strict guidelines for returns. Items need to be in their original condition, with all product tags attached and packaged as they were when you received them. Loose stones must be returned exactly as they were sent to you, meaning they can’t have been set into jewelry. If you bought a jewelry set, the whole set must be returned together, unworn, and in its original packaging.
Additionally, if you received a jewelry pouch as part of your purchase, it must be returned along with the item. If you don’t return the pouch, the cost of the pouch will be deducted from your refund.
Lightbox also reserves the right to reject returns that don’t meet their conditions. If an item doesn’t qualify for a return, it will be sent back to you, so it’s important to make sure everything is in its original condition and complete.
Other things you should know about Lightbox Jewelry’s returns policy
Restocking fees are not charged at Lightbox Jewelry. However, keep in mind that if any components, like a jewelry pouch, are missing from your return, the value of those items will be deducted from your refund.
For international returns, there is a fee of approximately $30, and you won’t be refunded for any duties, taxes, or original shipping costs. This fee helps cover the cost of shipping the item back to the retailer across borders.
Although Lightbox Jewelry doesn’t offer a dedicated online tracking system for return statuses, keeping your proof of postage and waiting for the confirmation email from Lightbox once your return is processed will help you stay informed about the status of your return.
Overall, Lightbox’s return policy is Good compared to comparable retailers. To find out more about their Lightbox’s returns policy click here, or get in touch with the Lightbox Customer Service if you have any questions.
