Despite your best efforts to select the perfect jewelry, there’s always a chance that it may need to be returned.
You can view SuperJeweler’s returns policy here, or read on to read our thorough summary below.
Details of SuperJeweler return policy
| Website | https://www.superjeweler.com/ |
| Return window | 60 days |
| Return window begins | Date your item was shipped |
| Return channels | Initiate via email, then return by post |
| Refund Method | Refund to original payment method |
| Contact page | SuperJeweler Customer Service |
| Customer Support Hours | Monday to Friday: 7 AM to 7 PM EST Saturday: 9 AM to 6 PM EST Live chat is available 24/7 |
| Useful links: | SuperJeweler warranty policy SuperJeweler shipping policy SuperJeweler resizing policy SuperJeweler reviews |
SuperJeweler returns process
Returning an item to SuperJeweler is straightforward. First, ensure your item is eligible for a return. You have 60 days from the date of purchase to send back the item, and it must be in its original, unused condition, with all the tags and packaging intact.
Once you’ve confirmed eligibility, you’ll need to package the item carefully. Place it back in its original packaging and include all components. For example, if you bought a set, such as a pair of earrings or a two-ring set, both pieces must be returned. Be sure to include a note with your order number and the reason for the return. If you’re requesting an exchange, repair, or refund, make that clear in your note. Additionally, if your address has changed since the purchase, mention this or email their address update team to avoid any delays.
When it comes to shipping, it’s important to know that you’ll be responsible for covering the return shipping costs. SuperJeweler recommends using a shipping method that provides tracking, requires a signature upon delivery, and includes insurance that covers the full value of the item. This helps ensure the safe return of your jewelry. Once your package is ready, send it to:
SJ.com
Attn: Returns
62 West 45th Street, 3rd Floor
New York, NY 10036
United States
Once SuperJeweler receives your item, they’ll inspect it and process your request. This usually takes about five business days.
How long does it take for a SuperJeweler return to be processed?
SuperJeweler processes returns or exchanges within five business days after receiving your item. You’ll receive an email notification once your return has been handled, though keep in mind that shipping time is separate and may vary. Using a shipping service with tracking can help you keep an eye on when your package reaches their facility.
SuperJeweler refund methods
Refunds are issued to the same payment method you used for the original purchase. If you paid using multiple methods, such as part credit card and part gift card, the refund will be split accordingly. It’s also important to note that processing times can vary depending on your bank or credit card provider.
If you made your purchase during a promotion or sale, any returns that affect the eligibility for that discount will impact your refund. For example, if returning an item causes your total order to fall below a discount threshold, the refund amount will be adjusted to reflect the change in the discount.
For items that were given as gifts, refunds typically go back to the original purchaser unless otherwise specified. If you’re looking for an alternative, such as store credit for the gift recipient, it’s best to contact SuperJeweler’s customer service team for assistance.
Returning damaged items to SuperJeweler
If your jewelry arrived damaged or defective, SuperJeweler handles this a bit differently. In this case, you should reach out to their customer service team directly to arrange either a refund or exchange. For damaged items, you won’t be responsible for return shipping costs, which makes the process a little easier.
Which items can’t be returned to SuperJeweler?
There are certain restrictions on what items can be returned. Personalized, custom-made, and engraved jewelry cannot be returned or exchanged. This is fairly standard for retailers, as these items are specifically tailored to your order and cannot be resold.
Other things you should know about SuperJeweler’s returns policy
For international returns, SuperJeweler doesn’t mention specific guidelines. However, since you are responsible for return shipping, international customers likely face the same process. If you’re returning an item from outside the U.S., it’s a good idea to reach out to customer service for confirmation on any extra steps or potential additional costs.
If you’re requesting an exchange, the process follows the same steps as a return. Clearly indicate that you want an exchange when you send the item back. SuperJeweler allows you to exchange an item for something of equal value. If you were unhappy with the original item, their customer care team can assist you in finding a better option.
Unlike some retailers, SuperJeweler does not offer prepaid return labels, so you’ll need to arrange and pay for shipping. They recommend using a trackable service with delivery confirmation, as you’ll want to ensure the item is safely returned to their facility.
As for tracking the status of your return, there is no dedicated online portal, but once your return has been processed, you will receive an email notification. To stay informed, it’s helpful to use a shipping service that allows you to track the package on its way to SuperJeweler. If you’re concerned about the status, you can always contact their customer service team for updates.
SuperJeweler provides a 60-day return window, which gives you plenty of time to decide whether to keep or return your jewelry. Just keep in mind that you’ll be responsible for return shipping costs unless the item arrived damaged or defective. Additionally, personalized items cannot be returned, and refunds for promotional items may be adjusted if returning an item affects the discount eligibility.
Overall, SuperJeweler’s return policy is Good compared to comparable retailers. To find out more about their SuperJeweler’s returns policy click here, or get in touch with the SuperJeweler Customer Service if you have any questions.
