Despite your best efforts to select the perfect jewelry, there’s always a chance that it may need to be returned.
You can view Brilliant Earth’s returns policy here, or read on to read our thorough summary below.
Details of Brilliant Earth return policy
| Website | https://www.brilliantearth.com/ |
| Return window | 30 days |
| Return window begins | Date your item was shipped |
| Return channels | Initiate via phone, then return by post |
| Refund Method | Refund to original payment method |
| Contact page | Brilliant Earth Customer Service |
| Customer Support Hours | 24/7 |
| Useful links: | Brilliant Earth warranty policy Brilliant Earth shipping policy Brilliant Earth resizing policy Brilliant Earth reviews |
Brilliant Earth Returns Process
Returning an item to Brilliant Earth is straightforward and customer-friendly. Here’s a step-by-step guide to help you through the process:
First, initiate the return by calling Brilliant Earth at 800.691.0952. They will email you a return shipping authorization number and provide a free FedEx return shipping label. For items under $1,000, you can use the online return portal.
Next, prepare your package. Pack your jewelry in the original packaging. If the original packaging is unavailable, use a small FedEx Priority box inside a medium FedEx Priority box. Include any promotional gifts but keep the complimentary jewelry cleaner.
After packing, label the package by writing your shipping authorization number on the outside of the box and affixing the provided FedEx label.
Finally, ship the package by dropping it off at a FedEx Staffed location. Make sure to obtain a receipt as proof of insurance.
For items under $1,000, the online return portal streamlines this process. Initiate your return through the portal, select your return method (print a FedEx label, use a FedEx Mobile QR Code, or drop-off at one of their stores), and follow the return instructions provided.
How Long Does It Take for a Brilliant Earth Return to Be Processed?
Once your return is received, Brilliant Earth’s Quality Assurance team will inspect your item(s). This process typically takes about 5 business days. Following this, your refund will be issued to your original payment method within 4-7 business days. If the original payment was made via bank wire, cash, or any special method, a check will be issued.
Brilliant Earth Refund Methods
Brilliant Earth issues refunds to the original payment method. For international bank wire purchases, refunds are processed in USD based on the exchange rate at the time of purchase. Note that Brilliant Earth is not responsible for any exchange rate fluctuations or fees charged by your financial institution. If multiple payment methods were used, the refund would be processed across those methods proportionally.
Returning Damaged Items to Brilliant Earth
If you receive a damaged item, contact Brilliant Earth immediately at 800.691.0952. They will guide you through the return process and ensure that the issue is resolved swiftly.
Which Items Can’t Be Returned to Brilliant Earth?
Certain items are not eligible for return, including items outside the 30-day return policy, resized or modified rings, engraved fine jewelry (a $40 fee applies to remove the engraving for returns), personalized fine jewelry such as name necklaces, items that have been previously exchanged, custom-designed jewelry, and orders that were altered during processing.
Other Things You Should Know About Brilliant Earth’s Returns Policy
There are a few other key points to keep in mind about Brilliant Earth’s return policy. Restocking fees are not mentioned, which suggests they do not charge them. For international returns, customers outside the US must call 800.691.0952 to initiate a return. Brilliant Earth provides a free FedEx return shipping label for returns within the US.
Exchanges must be done by phone, and for online orders, exchanges require in-store processing. You must include the return shipping authorization number; returns without this number will not be accepted.
Refunds for promotional items require that all promotional gifts be included, or the refund may be adjusted accordingly. For gift items, refunds will be issued to the original payment method or a check, depending on the payment method used. You can track the status of your return through the return confirmation email or by contacting customer service.
By following these guidelines, you can ensure a smooth and hassle-free return experience with Brilliant Earth.
Overall, Brilliant Earth’s return policy is excellent compared to comparable retailers. To find out more about their Brilliant Earth’s returns policy click here, or get in touch with the Brilliant Earth Customer Service if you have any questions.
