Jewelry can a significant investment so it’s understandable that you want to ensure that whoever you buy from stands behind the quality of their workmanship with a solid warranty.
Clean Origin offers a Lifetime warranty – read more about it on their site here – but what does this really mean?
We’ll explain the Clean Origin warranty so you don’t have to decipher it.
| Website | https://www.cleanorigin.com/ |
| Warranty Period | Lifetime |
| Warranty Details | Clean Origin Warranty Details |
| Contact page | Clean Origin Customer Service |
| Customer Support Hours | Chat Hours: Monday – Saturday: 8:30am – 12:00am EST Sunday: 9:00am – 12:00am EST |
| Useful links | Clean Origin returns policy Clean Origin resizing policy Clean Origin reviews |
What is Clean Origin’s warranty policy?
Clean Origin offers a robust Lifetime Manufacturing Warranty that aims to give you peace of mind about the quality and craftsmanship of their lab-grown diamond jewelry. This warranty ensures that your jewelry will be free from manufacturing defects at the time of delivery. If you find any such defects, Clean Origin will repair, replace, or substitute the item at no additional cost to you.
However, there are some important details to note. If the damage is determined not to be due to a manufacturing defect, Clean Origin will notify you before performing any repairs, which may incur charges. Additionally, the warranty does not cover normal wear and tear or damage due to accidents, negligence, or improper care.
What’s covered by Clean Origin’s warranty?
Clean Origin’s Lifetime Manufacturing Warranty covers any faults in the craftsmanship or materials used in your jewelry. If your item is found to have a manufacturing defect, it will be repaired, replaced, or substituted without any cost to you. Clean Origin also covers the shipping and handling costs for all jewelry covered under the warranty. If you notice any issues with your jewelry that you believe are manufacturing defects, you can send it back to Clean Origin for an inspection. If the defect is confirmed, they will handle the necessary repairs or replacements.
What isn’t covered by Clean Origin’s warranty?
The warranty does not cover several conditions, primarily those resulting from normal wear and tear or external damage. Over time, all fine jewelry will show signs of use, including the wearing down of precious metals and prongs, which may eventually require restoration. Damage from everyday wear, prongs catching or bending, and other typical stresses can lead to the loss of gemstones. Additionally, exposure to chemicals, make-up, swimming pools, hot tubs, and bathing can cause precious metals to discolor. Any damage resulting from failure to maintain or care for the jewelry properly is also not covered. It’s important to understand that routine maintenance and care are essential to preserve the integrity of your jewelry.
Other things you should know about Clean Origin’s warranty policy
There are a few additional points to be aware of with Clean Origin’s warranty. A $50 deposit is required when you send your item to Clean Origin for evaluation. This covers shipping and the expert evaluation of your jewelry, and it is fully refunded if the repair is covered under the warranty. Any repair or service performed by a jeweler other than Clean Origin will void the warranty, so it’s essential to only use Clean Origin for any necessary work to keep your warranty intact. If the damage is not covered under the warranty and you choose not to go ahead with the repair, the $50 deposit will be used to cover the return shipping costs. If your original item is no longer available, Clean Origin may replace it with a similar item at their discretion.
Make sure to keep your proof of purchase, as it may be required to validate your warranty claim. The warranty also covers items received as gifts, so the recipient can also benefit from the protection provided. Clean Origin’s warranty is designed to protect your investment and ensure that you can enjoy your jewelry for a lifetime. If you have any questions or need assistance, their customer service team is available to help at 1-888-487-2145 or repairs@cleanorigin.com.
If you have any issues with your jewelry contact their customer service team here, and they’ll request you to send the piece back for inspection.
Read more about Clean Origin’s warranty on the Clean Origin site here here.