Despite your best efforts to select the perfect jewelry, there’s always a chance that it may need to be returned.
You can view Clean Origin’s returns policy here, or read on to read our thorough summary below.
Details of Clean Origin return policy
| Website | https://www.cleanorigin.com/ |
| Return window | 100 days |
| Return window begins | Date your item was shipped |
| Return channels | Initiate via email, then return by post |
| Refund Method | Refund to original payment method |
| Contact page | Clean Origin Customer Service |
| Customer Support Hours | Monday – Saturday: 8:30am – 12:00am EST Sunday: 9:00am – 12:00am EST |
| Useful links: | Clean Origin warranty policy Clean Origin shipping policy Clean Origin resizing policy Clean Origin reviews |
Clean Origin returns process
Clean Origin offers a 100-day return policy, giving you plenty of time to decide if your purchase is right for you. If you choose to return your item, the process is straightforward. First, you need to email their returns team at returns-exchanges@cleanorigin.com. They’ll send you a prepaid return shipping label within 48 hours if you’re located in the U.S., along with detailed instructions on how to prepare your package.
When preparing the package, be sure to include all original packaging and paperwork. This is particularly important if your purchase includes a Lab Created diamond certificate, as failing to return this will result in a $150 replacement fee. For security reasons, it’s best not to write anything on the package that could reveal its contents.
Once the package is ready, Clean Origin advises you to drop it off at a staffed shipping center, like FedEx, to ensure safe handling. They are not responsible for packages left at unstaffed drop boxes. It’s also essential to use the prepaid return label and the return authorization code they provide. If you don’t follow these steps, your return may be refused, or you could be charged a $150 restocking fee.
Clean Origin includes insurance for returns, but only if you carefully follow their return instructions. Be sure to follow their process closely to avoid any complications.
How long does it take for a Clean Origin return to be processed?
After Clean Origin receives your returned item, their Returns Department will inspect it. This process can take up to 7 business days. As part of their return process, they record all unboxings to ensure accuracy and verify the authenticity of Lab Created diamonds using their unique micro-etching identifiers.
Once the item passes inspection, Clean Origin will issue your refund. If you paid by credit card, the refund may take up to one billing cycle to appear on your statement, depending on your card issuer. If you used bank wire as your payment method, Clean Origin will refund you by check.
Clean Origin refund methods
Refunds will be processed using the same payment method you originally used for the purchase. If you used multiple payment methods, the refund will be split across those methods proportionally. If part of the payment was made by bank wire, Clean Origin will issue that portion of the refund by check.
Returning damaged items to Clean Origin
If your item arrives damaged, it’s important to contact Clean Origin’s customer service team immediately. They will advise you on the next steps, which may involve repair, replacement, or refund. Even if the item is damaged, you’ll still need to follow the standard return process. This includes obtaining a return shipping authorization code and using the provided prepaid shipping label.
Which items can’t be returned to Clean Origin?
There are a few cases where items cannot be returned to Clean Origin. Custom pieces, engraved or resized items, and products that have already been exchanged or previously returned are all considered final sales. Unfortunately, these items won’t be eligible for return or refund.
Other things you should know about Clean Origin’s returns policy
There are a few additional points that may be helpful when navigating Clean Origin’s return process. Clean Origin covers the cost of return shipping for rings and loose Lab Created diamonds, but only within the U.S. If you’re returning from outside the U.S., you’ll need to handle the return shipping costs yourself.
Although Clean Origin doesn’t mention a specific online system for tracking return status, you can always reach out to their customer service team for updates if you need more information on where your return stands.
If your purchase was part of a promotion, be aware that your refund may be affected if the return changes your eligibility for the promotion. For example, if the return brings the total value of your order below the threshold required to qualify for a discount, the refund will be adjusted accordingly.
Also, if the item was a gift, Clean Origin doesn’t provide specific guidance for gift returns. In this case, it’s a good idea to contact their customer service to confirm how they handle returns for gifts.
Finally, if you used multiple payment methods, Clean Origin will refund the amounts proportionally across those methods. However, any part of the payment made by bank wire will be refunded via check.
Overall, Clean Origin’s return policy is very good compared to comparable retailers. To find out more about their Clean Origin’s returns policy click here, or get in touch with the Clean Origin Customer Service if you have any questions.